The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of KYC. Our team works closely with the KYC Management Team, Global Financial Crimes Compliance, and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.
As a KYC Quality Assurance Tester within the Quality Assurance (QA) Team, you will be responsible for conducting a continuous review of internal Know Your Customer (KYC) standards, procedures, and regulatory requirements. You will work closely with the KYC Management Team, Global Financial Crimes Compliance, and the enterprise-wide control program teams to ensure quality and accuracy of the KYC profile. Your role will involve performing reviews on New Business and Renewal KYC records, completing additional targeted testing relating to KYC activities, and providing constructive feedback to relevant stakeholders. This role provides an opportunity to contribute to the integrity of our banking operations and to make a significant impact on our compliance with global KYC standards.
This role reports to the QA Process Lead for Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.
Job responsibilities:
Tests the quality of approved KYC records against Global KYC Standards and captures results in the case management system.
Reviews the reliability and integrity of data collected and challenges the appropriateness of assumptions and made where appropriate.
Anticipates challenges and initiates solutions in the QA testing process.
Identifies key issues, risks and trends and performs root cause analysis; makes recommendations for addressing identified deficiencies or improvements to business processes.
Presents results to key stakeholders, tracks and monitors corrections to identified critical defects.
Collaborates with global partners to ensure consistency with the Global QA framework and governance approach.
Considers regulatory requirements and best practices to implement changes to process.
Maintaining quality and productivity performance metrics at all times.
Required qualifications, capabilities, and skills:
Strong individual contributor with some first experience in AML risk management.
Knowledge of Geneva and Global AML regulations, compliance requirements, and industry best practices.
Must have analytical skills with the ability to assess complex client types and risk exposures.
Experience in banking or related industry is essential.
Advanced analytical, communication, and presentation skills.
Ability to articulate findings/ AML risks and escalate promptly to relevant parties.
Ability to conduct root cause analysis and risk analysis.
Preferred qualifications, capabilities, and skills:
French language is a plus.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Some first experience in AML risk management
- Knowledge of Geneva and global AML regulations, compliance requirements, and industry best practices
- Analytical skills to assess complex client types and risk exposures
- Experience in banking or a related industry
- Advanced analytical, communication, and presentation skills
- Ability to articulate AML findings and risks and escalate them promptly
- Ability to conduct root cause analysis and risk analysis
- French language proficiency
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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