Job Summary:
The Key Holder is the designated caretaker for the property. This position’s primary responsibility is to function as the additional "eyes and ears" for the property assigned. The Key Holder will also assist the rest of the staff, as directed, in their efforts to manage the community in an efficient manner.
Reports to: Property Manager, Supervisor and/or Owner
Wage Status: Hourly; $19.00 per hour, Non-Exempt
Job Status: 3.5 hours per week, part time
Onsite living required, 1/3 discount off the rent
Job Responsibilities:
Conduct all business in accordance with company Policy and Procedures, Tax Credit Regulations, Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Key Holders also perform duties like assisting residents and answering their questions.
General Duties- Cleaning required, including light cleaning of common areas, trash pickup, and maintaining general property cleanliness.
- Delivery of notices to residents as directed by management.
- Serve as a communication link between the community and Manager and/or Supervisor.
- Assist with resident concerns and questions.
Safety
- Ensure proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on property, employee/resident injuries, fires, floods, etc.).
- Learn and ensure compliance with all company, local, state and federal safety rules
- Serve as a communication link between the community and manager and/or Supervisor
- Additional contact person for any emergencies that occur on property.
- Stay up to date with required compliance trainings
Physical Requirement:
- Stand and walk or sit alternatively depending on specific needs of the day.
- Occasionally need to perform following physical activities: bend/stoop/squat, pick up litter.
- May need to perform some of the following physical activities: writing/typing, client communications, telephone communications
Computer Skills: Word Processing, able to use payroll software
Work Hours: Part time – hourly position. Must be available for emergencies.
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation
Skills Required
- Onsite living required
- Must be available for emergencies
- Perform light cleaning and property upkeep (trash pickup, common areas)
- Deliver notices and serve as communication link with management
- Knowledge and compliance with Fair Housing, ADA, Fair Credit Reporting Act, Tax Credit Regulations
- Physical ability to stand/walk, bend/stoop/squat, pick up litter
- Computer skills: word processing and payroll software
- Part-time availability (3.5 hours per week)
What We Do
Mashcole Property Management, Inc. is a California-based, full-service, third-party property management company operating since 2005. It specializes in the management of multi-family apartment complexes throughout Southern California, including Los Angeles, Long Beach, and Calabasas. The company currently oversees approximately 7,000 units across 375+ unique assets, providing services such as leasing, rent collection, maintenance coordination, and detailed financial reporting for property owners.
