Senior Customer Success Manager - Automated Finance

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

We are seeking a dynamic and results-driven Key Accounts Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs. Our vision for the Automated Finance (EF) team is to enable our customers to easily implement a robust suite of financial solutions into their office of the CFO, so they can satisfy their customer needs, business goals and differentiate themselves from their competitors.   We will provide best-in-class program management and consulting capabilities for our customers. We operate like an incubated startup within FIS, with the full support of the company and a mandate to create a world-class implementation and delivery organization. This is a fast-paced and fun group that believes strongly in putting forth the best in class experience for our customers through robust implementation engagement. You will be a key leader in our Client Success organization. Beyond this you will help shape the culture and work hand in hand engagement, operations, and support peers to provide best in class services and experiences to our customers and users. 

What you'll be doing:

• Manage the end-to-end contract renewal process across all product lines, ensuring timely and successful renewals.
• Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
• Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
• Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.
• Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.

What you bring:

• Key account management, preferably within payments, SaaS or fintech industries
• Proven experience in contract management, strategic client retention
• Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions
• Exceptional communication, senior-level negotiation, and interpersonal skills
• Analytical mindset with the ability to use data to drive decisions and strategies
• Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines

If you are passionate about client success and thrive in a fast-paced environment, we encourage you to apply and play a key role in driving the growth and success of our innovative product suite!

What you will need:

•Bachelor’s degree in business administration, finance, or the equivalent combination of education, training, or work experience.

•Leadership Skills: Proven ability to lead and inspire cross-functional teams. Strong communication and interpersonal skills.

• Leadership, management, organizational, and team building skills.
• Analytical and problem solving skills.
• Ability to build relationships with C-level management, peers and others.
• Broad knowledge of regulatory requirements, financial institution operations, and risk management.
• Speaks and writes fluently.
• Listening skills and ability to ensure open and candid two-way communication.
• Ability to expresses both facts and opinions clearly and concisely.
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations.
• Adaptable and dependable in fast-paced, changing business environments.
• Strives for continuous improvement.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $119,560.00 - $200,840.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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