The Role
Responsible for managing stakeholder relations, ensuring quality content for campaigns, and improving collaboration processes between marketing and creative teams.
Summary Generated by Built In
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
As a Key Account, you will play a pivotal role in ensuring the quality of content for all campaigns and promotions at Traveloka across Singapore and Malaysia. You act as the bridge between stakeholders and the creative team of copywriters, visual designers, and multimedia designers, digesting incoming briefs and ensuring project details are clarified and tightened before delegating to the team. You will work very closely with the Creative Lead, acting as their right-hand person to support their creative strategy, manage day-to-day technical workflow, task assignments, and ensure project execution aligns with timelines and quality standards. You will also actively participate in creative brainstorming sessions, internal pitch presentations, and process improvements to enhance collaboration between the marketing and creative teams.
Main Areas
- End-to-end stakeholder and project management across multiple business units and cross-functional teams in Singapore and Malaysia.
- Work very closely with the Creative Lead, supporting their oversight of big-picture creative strategy while handling day-to-day technical workflow and task management.
- Oversee workload traffic to the creative team, including task allocation, manhour management, and ensuring all stakeholder requests are clarified before delegation.
- Support QC for copy and assets to ensure alignment with the brief, acting as the final checkpoint together with the Creative Lead for campaigns and promotions.
- Develop and implement workflow and task management processes to streamline collaboration between stakeholders and creative teams.
Responsibilities
- Digest incoming briefs and ensure project details are clarified and tightened before delegating to the team.
- Manage scheduling, workload distribution, and resource tracking (manpower, timelines, deliverables).
- Oversee daily task queues, coordinate assignments across multi-disciplinary teams, and ensure timely delivery of assets.
- Review English and local language content produced or translated by copywriters and ensure localization quality.
- Work closely with the Creative Lead to conduct QC of all work produced by internal teams and freelancers before submission to stakeholders.
- Ensure all visuals and copywriting meet a high standard of quality across campaigns, interfaces, and media channels.
- Support creative development for campaigns through team briefings, project discussions, and work delegation.
- Advise stakeholders on workflow, timelines, and deliverables, and negotiate adjustments when necessary.
- Improve collaboration processes between marketing and creative teams to achieve smoother workflows and meet deadlines.
- Communicate proactively with stakeholders and team members, managing changing priorities and resolving blockers.
- Be a thought partner to the marketing team to ensure overall business objectives are met while collaborating closely with production teams, brand identity teams, and external parties to deliver high-quality assets.
Requirements
- Minimum 4 years of experience in an e-commerce, agency, or creative team environment, with project management or copywriting/editorial background.
- Fluency in English and local languages (min. iBT 100 or equivalent if editor/copywriter background).
- Strong understanding of online consumer behavior and marketing campaigns.
- Critical thinking and the ability to persuade audiences through storytelling.
- Exceptional organizational, analytical, multitasking, and problem-solving skills.
- Experience in creating and localizing content for marketing campaigns.
- Excellent communication and critical thinking skills to convey and challenge ideas to support marketing campaign creation for regional customers.
- Critical eye for detail, self-driven in accomplishing projects, and able to work in a fast-paced environment with minimal supervision.
- Ability to manage multiple stakeholders and negotiate timelines effectively.
Bonus / Preferred Skills
- Familiarity with project management and collaboration tools (e.g., Lark, Asana, ProofHub, Jira, Trello).
- Familiarity with basic SEO knowledge.
- Experience with social media content planning.
- Experience coordinating campaigns in cross-market or multi-locale contexts.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
Bahasa Melayu
English
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The Company
What We Do
We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
