Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs
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Imperial Brady has a Key Account Specialist role available! Join a strong and continuously evolving team helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.
The Key Account Specialist will be responsible for managing high-profile national accounts. You will serve as the internal primary point of contact for the assigned accounts and partner with the outside sales rep. to support the business. You will be expected to develop and maintain strong relationships with the customer, outside sales rep an internal support team. Coordinating with internal teams to deliver on client expectations. Offer sales support and take on any special projects as needed. The ideal candidate will work well independently and, on a team, while exercising discretion and judgement in communicating with customers, understanding their needs.
You will:
- Manage national key accounts- which includes audits, orders, confirmations, pricing increases, product reviews, delivery conflicts, and general issues – in addition to working alongside purchasing, accounts receivable, pricing dept/contracts, service/repair, routing, and warehouse teams to make sure accounts are running efficiently
- Help troubleshoot problems with customer orders, customer accounts, and other related issues
- Serve as a liaison between the customer and the company, effectively communicating feedback and suggestions for improvement
- Provide customer service by staying on top of pending orders, order entry, and following up on customer and sales requests
- Analyze data and provide sales reports to customers, the sales team, and internal depts
- Monitor and analyze customers’ usage of our product, work with purchasing/sales to keep stock on all high usage items
- Promote and convert customers to electronic ordering /online ordering
- Explaining and demonstrating features of products and services
- Staying informed about competing products and services through vendor seminars, training etc
You have:
- Associates' or bachelor’s degree in Business Administration, Marketing, or relevant work experience
- Minimum of 3-5 years’ experience in account management, sales, customer service, or related role
- Strong Critical thinking, organizational skills, and the ability to multitask
- Self-starter with a strong work ethic and able to work efficiently under pressure
- Excellent time management skills with a problem-solving attitude
- Strong organizational skills and the ability to multitask and prioritize
- Previous experience in an outbound call center. Customer service or a related sales/ account management position preferred
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Associate's or bachelor's degree in Business Administration, Marketing, or relevant work experience
- 3-5 years of experience in account management, sales, customer service, or a related role
- Strong critical thinking and problem-solving skills
- Strong organizational skills and ability to multitask and prioritize
- Ability to work independently and under pressure
- Excellent time management skills
- Previous outbound call center experience
- Previous customer service or sales/account management experience
What We Do
Imperial Dade is an independently owned North American distributor of foodservice packaging, janitorial supplies, commercial cleaning products, and industrial packaging. It provides customized supply-chain solutions to business customers across restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, the company serves more than 120,000 customers through over 130 branches across North America.
