Key Account & Project Coordination Assistant – Singapore (Hybrid)

We are looking for a detail-oriented and proactive Account Executive / Project Coordination Executive to support our Operations team in project delivery, evaluator coordination, client follow-up, and operational execution across Singapore-based programs. This role is suited for someone who enjoys coordination, problem-solving, communication, and working in a fast-paced international environment.

Position available: Key Account & Project Coordination Assistant – Singapore

Role summary: In this role, you will support the Key Account Manager in coordinating mystery shopping and customer research projects from scheduling through completion. You will work with evaluators, clients, and internal teams to ensure assignments are completed on time, reports move smoothly through the process, and client updates are handled professionally.

Scheduling of Evaluations & Project Management

• Support the Key Account Manager in ensuring assigned projects and evaluations are completed accurately, on time, and in line with client requirements.

• Take charge of all administrative tasks related to the project.

• Post required evaluations on the job board, follow the weekly project calendar, and coordinate assignment and scheduling of evaluations with suitable evaluators.

• Assign the shop to the appropriate Evaluators

• Maintain regular and timely communication with evaluators through email or calls to confirm assignments, resolve queries, and support project completion.

• Coordinate with the Quality Control team to assist the Key Account Manager resolve disputed reports.

Client Management

• Assist Key Account Manager to Coordinate and update Clients

• Respond to client requests and updates within one business day, or escalate where additional input is required.

• Work hand-in-hand with Key Account Manager to ensure proactive and prompt follow-up on client issues

Evaluator Recruitment & Management

• Recruit evaluators through relevant channels in Singapore, including online platforms, community networks, referrals, and other suitable sourcing methods.

• Ability to access networks for recruitment in Singapore
• Manage evaluators and revert to their queries in a timely manner
• Brief, train, engage evaluators

Miscellaneous

• Participate in team and company meetings.
• Support in ad-hoc reporting tasks

Experience required

• Minimum tertiary qualification, such as Nitec, Higher Nitec, diploma, or equivalent.
• Fresh graduates and candidates with internship, coordination, customer service, administrative, or project support experience are welcome to apply.

Preferred experience: Prior exposure to project coordination, customer service, market research, mystery shopping, fieldwork coordination, recruitment, or client support will be an advantage.

General skills required:

• Proficient with MS Office (esp. Outlook, Word, Excel, and PowerPoint) and internet-savvy
• Good interpersonal skills with excellent written and verbal proficiency in English

• Fluency in English is required. Proficiency in Mandarin, Malay, Tamil, or another local language will be an advantage.

• Demonstrate responsible, ethical, and honest behavior in all tasks & responsibilities
• Problem solver: react quickly and appropriately to problems.
• Follow up promptly.
• Should have a Can-do attitude.

Reports to: Key Account Manager / Operations Manager.

Location: Singapore (Hybrid)

Salary: SGD 1,800 to SGD 2,500 per month, with the final offer aligned to the candidate’s last drawn salary within this range.

If your skills and experience align with the above requirements, please submit your application through the BambooHR ATS application link provided in the job posting. For questions or comments, please contact Jason Bare at [email protected] or HR at [email protected].

BARE International Singapore specializes in customer research, mystery shopping, brand standard evaluations, audits, and inspections for global clients. Headquartered in the United States, BARE International is a global customer experience consulting firm with 39 years of industry experience and a presence across 13 locations worldwide.

Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. Our vision is to “inspire excellence” by delivering actionable insights that help clients improve their customer experience. Join BARE for a close-knit work environment and the opportunity to gain global entrepreneurial exposure.

Why work for BARE?

You will join an international customer experience research company, work in a hybrid environment, gain exposure to regional and global clients, and build practical experience in project coordination, evaluator management, client communication, and operations.

- Flexible work hours

- Opportunity to work with an international company

- Employee Recognition 

- Work-from-home arrangements 

- Growth opportunities! 

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Notice at http://sh.baidata.com/PNJobApp. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform at http://sh.baidata.com/PWebForm