We are seeking a highly organised and proactive Key Account Support Administrator to play a key role in supporting our UK Key Account Manager and delivering exceptional service to our distribution partners (merchants). This varied and collaborative role sits at the heart of key account activity, combining administration, technical support, data analysis and project coordination.
You will work closely with our distribution partners, as well as internal teams across Fedrigoni UK and our Global Service network, to ensure service excellence, effective communication and continuous improvement. The role also supports product development, rebate programmes, KPI reviews and customer-led initiatives, helping to strengthen and develop long-term partner relationships.
Your Responsibilities include:- Support UK Key Account Manager
- CRM Usage
- Relationship building with key account clients internally
- Technical support & administration
- Customer data analysis
- Project coordination
- Service coordination between Fedrigoni UK & Global service teams
- Technical complaint administration (working alongside the Key Account Manager)
- Manage rebate programmes with Key Accounts
- Supporting mill visits with the Key account manager when required
- Key account service review administration against agreed KPI
- Product development administration
- Communication.
- Teamwork.
- Problem solving.
- Initiative and enterprise.
- Creativity
- Planning and organising.
- Self-management.
- Learning.
- Technology.
- Proven track record within an account management environment
- Computer knowledge – high degree of literacy and aptitude required.
- Flexible working pattern
- A real “can do” attitude.
You will be interviewed by the Head of Commercial (UK), the UK Key Account Manager and the HR Business Partner UK.
Skills Required
- Proven track record within an account management environment
- Experience using CRM systems
- High degree of computer literacy and aptitude
- Customer data analysis skills
- Project coordination and administrative experience
- Technical complaint administration experience
- Strong communication and relationship-building skills
- Ability to work a flexible pattern and travel for mill visits when required
- Problem solving, initiative, and a can-do attitude
What We Do
From the very beginning, our Group has been immersed in the world of specialty papers, captivated by their unrivaled performance and mesmerizing aesthetics. Today, Fedrigoni has become synonymous with excellence in premium papers, catering to packaging, labels, graphics, art & drawing, publishing, printing, RFID and the self-adhesive materials market. With an unwavering commitment to innovation, we have ceaselessly pushed the boundaries, infusing our craft with cutting-edge technology and honing our expertise. These efforts have propelled us to offer our solutions across the globe, reaching every corner of creativity. We operate under the ethos of "Making Progress," embodying a genuine commitment to daily improvement. By rethinking our practices and collaborating with the entire ecosystem in which we operate, we strive for genuine sustainability. At Fedrigoni, every day, we do our best to be the first choice for brands, printers, designers, converters. We make materials the source of creative possibilities to brands everywhere. #elevatingcreativity.
.png)
