Key Account Manager

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers

So, join us in co-creating the future of RAKBANK!

• Serves as a one-point contact to the customers of the Bank to build and deepen relationships to achieve increase in share of wallet and revenues -
• Capitalizes on cross-sell and up-sell opportunities to generate revenue through multiple products by conducting regular client visits for relationship building and retention -
• Establishes company tie-ups and works on brand promotion to achieve budgeted sales volumes by initiating and managing promotional activities and group meetings.
•  Maintains high standards of service excellence by effectively meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response to deepen customer relationship and loyalty
• Guides and supports new team members by assisting with on the job activities and by providing advice on coping with job-related challenges
• Generates new opportunities for sales by devising strategies and techniques necessary for achieving the assigned targets in terms of sales volumes, new customer base and overall portfolio growth
• Manages and directs department's/business-unit's operations by facilitating work processes and ensures alignment with established policies and procedures by coordinating, directing and controlling resources within the department in order to achieve high performance standards without compromising on quality
• Participates in the development of departmental compliance monitoring, control processes to oversee its implementation and adherence with legal and regulatory obligations

• University degree or equivalent qualification (Expats) / High school or Diploma (UAE Nationals

• Target orientation
• Customer orientation 
• Commitment to quality 
• Ability to work under pressure 
• Relationship Management 
• Communication skills 
• Problem solving and analytical skills
• Negotiation skills