Key account manager

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Sika is an independent Swiss group founded in Zurich in 1910. Its shares are listed on the SWX Swiss Exchange since 1968. In May 2017, Sika enters the Swiss Market Index (SMI), the leading index of the Swiss stock exchange, containing the top 20 Blue Chip companies of Switzerland.

Sika’s product range features high-quality concrete admixtures, specialty mortars, sealants and adhesives, damping and reinforcing materials, structural strengthening systems, industrial flooring as well as roofing and waterproofing systems.

SIKA (SINGAPORE) PTE LTD established in 1978 is a wholly owned company of Sika AG in Switzerland and a member of the Sika Group of Companies.

The principal activities of the company are manufacturing, trading, and supply of specialty construction chemicals in the building and construction industry.

Over the years we have successfully established our technical assistance, services, and product solutions for various projects in different sectors.

Reporting to the Vertical Market Manager, we are looking for a Key Account  Manager :

1. Produce effective plans for future sales development and to recommend and implement where appropriate business strategies for Singapore in terms of quality, availability, price and competition. 

2. Manage the marketing of products in Singapore in the most cost-effective manner, consistent with overall Group policies. 

3. Ensure customer’s requirements are adequately conveyed to the production and technical departments. 

4. Initiate Customer Complaint Reports to ensure that complaints are promptly and efficiently dealt with. 

5. Develop and present each year, a cost, revenue and profit budget plan for the marketing / sales / business in the local market. 

6. Report each month on performance against agreed plans and to propose and implement where appropriate, specific actions to remedy deficiencies against planned results. 

7. Relationship Management: Cultivate and maintain strong relationships with key clients to ensure satisfaction and loyalty. 

8. Product Knowledge: Possess in-depth knowledge of waterproofing products to effectively advise and meet client needs. 

9. Sales Strategy: Develop and implement effective sales strategies to maximize revenue from key accounts. 

10. Communication: Facilitate clear communication between the client and internal teams to ensure smooth operations and customer satisfaction. 

11. Problem Resolution: Address and resolve any issues or concerns promptly to maintain a positive client experience. 

12. Market Analysis: Stay informed about market trends and competitors to identify opportunities and potential challenges. 

13. Contract Negotiation: Negotiate terms and agreements with key clients to ensure mutually beneficial outcomes. 

14. Customer Retention: Work to retain existing clients by providing exceptional service and understanding their evolving needs. 

15. Forecasting: Conduct regular contract review and ensure customer’s requirements are within the Company’s business. Collaborate with internal teams to forecast demand and plan inventory to meet customer requirements.  

16. Reporting: Provide regular reports on key account performance and contribute insights for continuous improvement. 

17. Obtain and update as a continuous process adequate market information and trends, together with competitors’ development and corporate directions in order to provide the Company with reliable background information on which to base marketing and product decisions. 

18. Ensure the collection of debts is within the Company guidelines 

19. Other ad-hoc sales duties as assigned. 

• Diploma/Degree in Civil Engineering and Certificate in Construction / Sales & MarketingHave dealt with consultants & architects in Singapore. 

• Can make proposal on WP, CAD/BIM/ cost/Sqm on Industrial/Infrastructure/Commercial iconic buildings.  

• Ability to plan, initiate and close sales. 

• Ability to understand and resolve technical enquiries over the phone. 

• Ability to provide consultancy, service & support to the customer. 

• Ability to help the customer form product solutions to tender & win project tenders. 

• Ability to support the customer to trouble-shoot and facilitate on-site product application works. 

• Good communication skills. 

• Ability to manage effectively a busy workload involving more than one project. 

• Ability to develop system-sales plan that can help the customer in their business. 

• Candidates with no sales experience but technical knowledge and experience in infrastructure, construction and A1 main contractor will be considered.