Key Account Manager

Location: Remote/Hybrid

Company: AmpUp

About Us: AmpUp is revolutionizing the electric vehicle charging industry with our innovative charging platform. Since 2018, we've powered over 1,500 charging networks across 75 North American markets, partnering with industry leaders like JLL, CBRE, Domino's Pizza, and Hilton. We seek a talented Key Account Manager to drive the continued growth and success of a venture-capital-backed startup. 

Position Overview: Join our fast-paced startup to manage and grow AmpUp's most important accounts strategically. We are seeking a results-driven individual who combines critical thinking with hands-on execution, excelling in a dynamic environment. Lead scalable account management, build strong partnerships, and directly impact revenue and customer success. EV charging/electrical experience preferred.

As a Key Account Manager, you will cultivate and expand strategic relationships with AmpUp's most important accounts, ensuring long-term partnerships that drive revenue growth and customer satisfaction. You will lead the development of scalable account management frameworks and processes while collaborating with cross-functional teams to deliver tailored solutions that meet customer needs.

Key Responsibilities:

Account Development & Execution

• Develop and implement a comprehensive Key Account Strategy from soup to nuts, including segmentation, prioritization, and growth plans with key milestones, aligned with AmpUp’s overall business objectives.
• Build scalable processes for managing key accounts, ensuring consistency and replicability across the organization.

Customer Relationship Management

• Serve as the primary point of contact for AmpUp’s key accounts, nurturing long-term relationships that build trust and drive value.
• Provide backup and support for customer escalation issues for AmpUp’s key partnerships. 
• Act as a customer advocate internally, ensuring clients’ needs are met and feedback is integrated into AmpUp’s product, service, and support offerings.

Business Development & Revenue Growth

• Identify opportunities for upselling, cross-selling, and expanding relationships within key accounts to achieve revenue and growth targets.
• Collaborate with the sales, product, and engineering teams to develop tailored solutions that align with customer goals and AmpUp’s technical capabilities.

Operational Excellence

• Establish and refine account management tools, processes, and KPIs to track and measure account performance, revenue growth, and customer satisfaction.
• Lead efforts to resolve client escalations and ensure a seamless customer experience.

Industry Expertise

• Leverage your experience in the EV charging, electrical solutions, or related industries to provide insights and recommendations that enhance AmpUp’s market position.
• Stay informed about market trends, competitive developments, and customer needs to identify opportunities for innovation proactively.

• 5+ years of experience building and managing key account strategies and processes from the ground up and driving business success through execution. 
• Must possess a strong track record of developing key account strategies and rolling up their sleeves to implement and adapt those strategies in real-time.
• Proven track record of exceeding revenue and growth targets through strategic account management.
• Proven ability to manage accounts directly, ensuring all aspects of execution are met with detail and precision.
• Strong understanding of B2B sales, account-based marketing, and customer engagement strategies.
• Excellent communication, presentation, and negotiation skills, with the ability to influence senior stakeholders and decision-makers.
• Experience in developing scalable frameworks, processes, and tools for strategic account management.
• Demonstrated ability to manage complex accounts and navigate long sales cycles.
• Strong analytical mindset with experience in using data to drive decision-making and optimize performance.
• Advanced CRM proficiency in HubSpot, including managing contacts, companies, deals, workflows, pipeline management, automation, etc.

• Background in EV charging, electrical solutions, or related industries is highly preferred.
• Experience in SaaS or subscription-based business models.
• Experience in startup environments.