Key Account Manager

As Key Account Manager at Neways, you play a pivotal role in driving sustainable growth, profitability, and customer satisfaction for several strategic international customers. Operating in a dynamic, high-tech EMS environment, you are commercially end responsible for your accounts across multiple Neways production locations.

You translate customer strategies and needs into concrete, executable solutions, ensuring alignment between customer expectations and Neways’ operational excellence. You actively steer performance using clearly defined KPIs and work closely with multidisciplinary Customer Focus Teams (CFTs) to deliver measurable results.

Within Neways, you operate in a matrix organization with both hierarchical and functional reporting lines. You report directly to the Business Manager and play a central role within the Customer Focus Teams. In this role, you ensure alignment between account strategy and execution across multiple sites and act as the voice of the customer throughout the organization.

At Neways, you will join a warm and people-oriented working environment where personal contact and collaboration are highly valued. We offer plenty of room for personal development, freedom for your own initiatives, and opportunities to grow within the organization.

In addition, we offer:

• 27 vacation days + 13 ADV days

• Flexible start and end times

• Opportunities for training and personal growth

• A company car and bonus scheme

• A solid pension plan

Education & Experience

• Bachelor’s or Master’s degree in a technical discipline

• Relevant experience in a commercial or account management role within a technical or industrial environment

• Experience with complex customer programs and international stakeholders

• Affinity with high-tech industries such as Semiconductor, Healthcare, Industrial, or Defense

Languages

• Dutch – fluent

• English – professional level

• German – good command is a plus

Competencies

• Results-driven and decisive mindset

• Strong analytical capabilities

• Excellent communication and interpersonal skills

• High organizational sensitivity and stakeholder awareness

• Strong collaboration and bridge-building skills

• Pragmatic and structured approach

• Innovative and entrepreneurial mindset

• Strong influencing and persuasion skills

• Ability to inspire and motivate multidisciplinary teams

You combine strategic insight with hands-on pragmatism and confidently represent the Neways strategy, both internally and towards your customers.

Account Strategy & Growth

• Developing and executing multi-year account strategies for key international customers

• Achieving revenue growth, margin targets, and long-term profitability

• Identifying and developing new business opportunities within existing accounts

• Expanding the Neways service portfolio (manufacturing, engineering, supply chain)

Relationship Management

• Acting as the primary point of contact at management and executive level

• Building and maintaining long-term strategic customer relationships

• Ensuring high customer satisfaction across complex customer organizations

• Proactively managing expectations and preventing escalations

Commercial & Financial Responsibility

• Negotiating pricing, delivery terms, and commercial agreements

• Monitoring commercial performance, contractual compliance, and payment conditions

• Analyzing forecasts, market developments, and customer demand patterns

• Driving price realization and cost-down initiatives

Program & Project Management

• Initiating and supporting new projects and new product introductions (NPI)

• Monitoring customer programs on progress, risks, quality, and delivery performance

• Translating customer agreements into internal processes and operational procedures

Internal Collaboration & Performance Steering

• Acting as the voice of the customer within Customer Focus Teams (CFTs)

• Aligning strategy execution across multiple Neways production sites

• Actively steering performance based on a structured set of KPIs, including:

  • Commercial KPIs: sales pipeline development, conversion, and share of wallet

  • Financial KPIs: revenue growth, margin development, price realization, and cost-down

  • Operational KPIs: delivery reliability (OTIF), quality (PPM), and escalations

• Translating KPIs into concrete actions, improvement initiatives, and steering decisions

• Ensuring KPI alignment across teams and sites, and monitoring performance through structured reviews

• Using data and insights to drive decision-making and prioritization

In this role, you take a leading position in steering both customer relationships and internal performance. You act as a bridge between the customer organization and Neways’ operational teams, providing direction based on data, insights, and strategic priorities. You guide multidisciplinary teams, challenge the status quo when needed, and ensure decisions are focused on long-term value creation.

Additionally, you continuously develop your understanding of customer industries (e.g. Semiconductor, Defense, Industrial, Healthcare) and translate market developments into concrete opportunities for Neways.