At Johnson Controls, we're reimagining how businesses operate through intelligent, connected technologies. With more than 140 years of innovation and a global presence spanning smart buildings, security, sustainability, and digital solutions, we help organisations work smarter, safer, and more sustainably.
Sensormatic Solutions, the retail business of Johnson Controls, is a global leader in retail technology. Trusted by many of the world's most recognised retail brands, we deliver innovative solutions that improve inventory accuracy, reduce shrink, enhance shopper experiences, and drive profitable growth. Our portfolio includes market-leading RFID, traffic intelligence, loss prevention, computer vision, and retail analytics technologies that help retailers thrive in an evolving omni-channel environment.
As retailers continue to invest heavily in digital transformation and connected store experiences, there has never been a more exciting time to join our team.
The Opportunity
We are seeking a high-performing Key Account Manager to drive growth across Australia and New Zealand. You will be responsible for expanding strategic customer relationships, developing new business opportunities, managing channel partnerships, and supporting global retail accounts operating across the region.
This is a highly visible role that combines strategic account management, new business development, and executive stakeholder engagement. You'll work closely with local, regional, and global teams to deliver innovative retail technology solutions to some of the largest retailers in the market.
This position may be based in either Sydney or Melbourne, depending on the successful candidate's location.
What You'll Be Doing
You will:
- Grow revenue and market share across an assigned portfolio of retail customers.
- Develop and execute strategic account plans that drive customer retention, expansion, and long-term partnership growth.
- Identify, qualify, and secure new business opportunities across key retail verticals.
- Build and maintain a strong sales pipeline through proactive prospecting and market engagement.
- Partner with channel partners, distributors, and technology alliances to expand market penetration.
- Lead complex sales opportunities from discovery through to commercial negotiations and contract closure.
- Act as a trusted advisor to senior customer stakeholders by understanding business challenges and recommending value-driven solutions.
- Collaborate with Customer Success, Professional Services, Supply Chain, Marketing, Finance, and Service Delivery teams to ensure successful customer outcomes.
- Maintain accurate pipeline management, forecasting, and opportunity tracking through Salesforce.
- Represent Australia and New Zealand in regional and global business reviews and strategic planning initiatives.
What Success Looks Like
In this role, you'll be measured on:
- Revenue growth and margin achievement
- Strategic account expansion and customer retention
- New logo acquisition and pipeline generation
- Channel partner development and productivity
- Forecast accuracy and Salesforce excellence
- Executive stakeholder engagement
- Customer satisfaction and business outcomes
- Cross-functional collaboration and operational execution
What You'll Bring
- Proven success in enterprise sales, account management, or business development within retail technology, SaaS, security, analytics, or related industries.
- Experience selling complex technology solutions into large enterprise customers.
- Strong business development capability with a track record of generating and closing new opportunities.
- Expertise in consultative selling, value-based solution selling, and strategic relationship management.
- Experience engaging and influencing senior executives and C-suite stakeholders.
- Strong commercial acumen and negotiation skills.
- Experience using Salesforce or comparable CRM platforms.
- Ability to thrive in a fast-paced, highly collaborative, results-driven environment.
- Retail technology, RFID, traffic analytics, computer vision, or retail intelligence experience will be highly regarded.
Why Join Sensormatic Solutions?
At Johnson Controls, you'll have the opportunity to work with world-class technology, industry-leading retailers, and a global network of experts committed to innovation and customer success.
We Offer:
- Uncapped opportunity to influence growth across ANZ
- Access to some of Australia's largest retail organisations
- Market-leading retail technology solutions
- Career development opportunities within a global organisation
- High visibility with regional and global leadership teams
- Collaborative and supportive team culture
- Ongoing learning and professional development programs
- Flexible and autonomous work environment
Ready to Make an Impact?
If you're passionate about technology, retail innovation, and building strategic customer partnerships, we'd love to hear from you.
Apply today and help shape the future of retail technology with Sensormatic Solutions and Johnson Controls.
For a confidential discussion, contact Janis Sotelo at [email protected].
#LI-JS4
Skills Required
- Proven success in enterprise sales, account management, or business development within retail technology, SaaS, security, analytics, or related industries.
- Experience selling complex technology solutions to large enterprise customers.
- Strong business development capability with a track record of generating and closing new opportunities.
- Expertise in consultative selling, value-based solution selling, and strategic relationship management.
- Experience engaging and influencing senior executives and C-suite stakeholders.
- Strong commercial acumen and negotiation skills.
- Experience using Salesforce or comparable CRM platforms.
- Ability to thrive in a fast-paced, highly collaborative, results-driven environment.
- Experience in retail technology, RFID, traffic analytics, computer vision, or retail intelligence.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
-
Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
-
Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
-
Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
.jpg)
