Key Account Manager

Posted 12 Days Ago
Be an Early Applicant
Hiring Remotely in Australia
Remote
Senior level
Consumer Web
The Role
Manage and grow key retail, distributor, and e-commerce accounts across Australia. Develop account plans, drive revenue and profitability, negotiate pricing and contracts, convert major opportunities, and lead joint business planning. Build customer relationships, monitor market and competitor trends, identify channel opportunities, collaborate with cross-functional teams, and track sales and account performance.
Summary Generated by Built In

Job Type

Full time

PetSafe Brands AU office is located in Gold Coast, Australia.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands: Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. 

Strategic Account Management & Revenue Growth

  • Manage and grow key retail, distributor, and e-commerce partners
  • Develop and execute account plans delivering revenue, margin and profit
  • Lead negotiations (pricing, contracts, trading terms, promotions)
  • Drive joint business planning and category growth
  • Identify upsell and cross-sell opportunities

New Business Conversion

  • Own high-value opportunities from the AU pipeline
  • Lead conversion of major deals
  • Develop commercial proposals and pitch strategies
  • Negotiate and close deals end-to-end
  • Partner with pipeline coordination to prioritise key opportunities

Customer Relationship Leadership

  • Act as primary commercial contact for key accounts
  • Conduct regular performance and strategy reviews
  • Ensure strong customer engagement and execution

Market & Channel Insights

  • Monitor market trends and competitor activity
  • Identify new channel opportunities
  • Translate insights into commercial strategy

Cross-Functional Collaboration

  • Partner across Marketing, Supply Chain, Finance and Product teams
  • Ensure seamless execution of launches and promotions

Reporting & Performance Tracking

  • Track sales, margin and account performance
  • Deliver business reviews and reporting
  • Drive continuous improvement.


What We are Looking For

  • Senior level experience managing key or national accounts
  • Excellent analytical and problem-solving capability
  • Strategic thinker with the ability to execute effectively
  • Strong negotiation and deal closing capability
  • Highly organised with strong planning and prioritisation skills
  • Commercial and financial acumen
  • Ability to manage accounts and growth opportunities simultaneously
  • FMCG, pet or retail experience
  • Passion for pets and improving the lives of pet parents.

#LI-CD1

Skills Required

  • Senior-level experience managing key or national accounts
  • Excellent analytical and problem-solving capability
  • Strategic thinking with strong execution ability
  • Strong negotiation and deal-closing capability
  • Strong organization, planning, and prioritization skills
  • Commercial and financial acumen
  • Ability to manage accounts and growth opportunities simultaneously
  • FMCG, pet, or retail experience
  • Passion for pets and improving the lives of pet parents
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The Company
HQ: Knoxville, TN
236 Employees
Year Founded: 1991

What We Do

PetSafe Brands is the leading manufacturer of pet products with an overall purpose of unleashing freedom for pet parents by keeping their pets happy, healthy, and safe​. Our family of brands include PetSafe® (www.petsafe.com), Invisible Fence® Brand (www.invisiblefence.com), SportDOG™ (www.sportdog.com), Kurgo® (www.kurgo.com) and Premier Pet™ (www.premierpet.com). We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, PetSafe Brands has grown into an international corporation selling in over 52 countries and is expanding its reach every day. Our portfolio includes a wide array of electronic training and containment systems, waste management products, fountains, pet doors, innovative treats and much more. We are headquartered in Knoxville, TN but have remote offices in various places across the globe. At PetSafe Brands, we have an open environment in all of our offices which lends itself to collaboration and a team-oriented culture. We are dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassments. We have a culture of wellness that engages and partners with our associates in their health. In our Knoxville HQ we have an onsite fitness center and medical clinic, and we reimburse remote associates the cost of a gym membership. A massage therapist comes onsite weekly, and we have lunch and learns often to educate our associates in their health. Career development is also a huge part of our culture. Our online learning platform helps partner with our teammates for their development needs as well as hosting live courses each month. The best part of our culture is arguably bringing your dog to work! It is a great reminder of why we do what we do!

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