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The Key Account Manager works in a consultative manner and assumes overall responsibility for managing accounts to ensure revenue goals are achieved. This role proactively manages renewal and upsell opportunities throughout their lifecycle while balancing the needs of the customer with those of the organization. The position remains focused on the strategic management of the account portfolio while also managing day-to-day service requirements. Success in this role depends on building strong relationships with customers and brokers to drive alignment, retention, and improved outcomes for all stakeholders.
We are hiring for multiple Key Account Manager positions across the United States.
Responsibilities- Maintains and grows the revenue base through upselling, account retention, and improved financial outcomes at renewal.
- Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and those of the business.
- Creates renewal strategies and rate recommendations based on financial analysis, with an eye toward crafting solutions that are win-win-win.
- Manages the pipeline with a 2+ year outlook and drives opportunities for revenue growth.
- Applies analytical skills and leads deal strategy based on comprehensive market knowledge in collaboration with cross-functional peers.
- Creates effective presentations and conducts impactful business reviews that help existing customers understand the value of our products.
- Acts as the primary point of contact and liaises with customers and internal teams to ensure an exceptional customer experience.
- Through effective collaboration, coordinates account service and successfully develops high-quality partnerships with external stakeholders.
- Resolves customer concerns in a timely manner and brings creative solutions, including identifying opportunities to expand or enhance services and processes to benefit all stakeholders.
- Performs other duties as assigned.
- 2+ years of experience in employee benefits and a bachelor’s degree.
- Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across an assigned portfolio.
- Excellent consultative selling and negotiation skills with the ability to influence decision-makers.
- Strong time management skills and experience managing overlapping projects under tight deadlines.
- Ability to meet specific deliverables in an environment of tight deadlines and considerable pressure.
- Ability to work independently and resourcefully with minimal oversight.
- Excellent written and verbal communication skills, with particular strength in formal business presentations.
- Ability to effectively communicate with all levels of the organization in a collaborative environment.
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results.
- Outstanding attention to detail and strong organizational skills.
- Ability to travel up to 30%, including overnight travel; use a personal vehicle; and cover related expenses until reimbursed.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Teams) and CRM software (Salesforce).
- Must possess a valid driver's license and successfully pass a motor vehicle record check. A generous car allowance is provided. Maintaining automobile liability insurance with limits of $250,000/$500,000 is required.
- A state life and health producer license is required within 90 days of hire.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 19. $64,357 - $134,845
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- At least 2 years of experience in employee benefits
- Bachelor's degree
- Advanced business math and analytical skills
- Consultative selling and negotiation skills
- Strong time management and ability to manage overlapping projects under tight deadlines
- Ability to work independently with minimal oversight
- Excellent written and verbal communication skills, including formal business presentations
- Ability to communicate effectively across organizational levels and collaborate cross-functionally
- Advanced problem-solving skills
- Strong attention to detail and organizational skills
- Ability to travel up to 30%, including overnight travel
- Ability to use a personal vehicle and cover related expenses until reimbursed
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Salesforce
- Valid driver's license and successful motor vehicle record check
- Automobile liability insurance with limits of $250,000/$500,000
- State life and health producer license within 90 days of hire
- Proof of eligibility to work in the United States
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
