TTRO is an EdTech and learning solutions company building capability for clients across South Africa, the UAE and the wider MENA region. We're looking for a Key Account Manager to own, protect and grow our client relationships within an assigned account portfolio.
You'll be the client's primary point of contact and their trusted partner, the connection point between the client and our solution and delivery teams. You'll be accountable for relationship health, revenue growth and service outcomes across your accounts.
What you'll own
- The day-to-day client relationship across your portfolio, including senior stakeholder relationships and quarterly business reviews.
- Account growth, mapping opportunities, building a qualified pipeline, and shaping and closing new work within existing accounts.
- Commercial governance, approved purchase orders before work starts, documented and priced scope changes, service-level adherence, and renewals closed before expiry.
- Account health across relationship, delivery and commercial dimensions, surfacing risks early so there are no client-facing surprises.
- Proposal and RFP contributions that support TTRO's broader growth.
Requirements
What you'll bring
- 5+ years in key account management, client relationship management or a comparable client-facing commercial role.
- A track record of retaining and growing revenue in existing accounts.
- Strong commercial and contract acumen — comfortable with POs, scope, SLAs, margin and renewals.
- Confident commercial negotiation and senior stakeholder management.
- Proposal and RFP development experience.
- CRM and pipeline management experience (Zoho advantageous) and solid Microsoft 365 skills.
- Sound reporting and data analysis, with budget and margin awareness.
Application process
Shortlisted candidates will be contacted within two weeks of the closing date. If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
Protection of Personal Information (POPIA)
By applying for this role, you consent to TTRO collecting, processing and storing your personal information for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). Your information will be treated confidentially, used only for this application and related recruitment activities, and retained or deleted in line with TTRO's data retention policy.
Skills Required
- 5+ years of experience in key account management, client relationship management, or a comparable client-facing commercial role
- Track record of retaining and growing revenue in existing accounts
- Strong commercial and contract acumen, including purchase orders, scope, SLAs, margin, and renewals
- Commercial negotiation and senior stakeholder management experience
- Proposal and RFP development experience
- CRM and pipeline management experience
- Zoho experience
- Solid Microsoft 365 skills
- Reporting and data analysis skills
- Budget and margin awareness
What We Do
TTRO is a global digital learning partner that helps governments, development finance institutions, and enterprises address education and capability gaps. It designs and delivers technology-powered learning ecosystems, including tailored learning experiences, AI-enabled solutions, digital platforms, and analytics. Its work focuses on accelerating skills, strengthening workforce readiness, and empowering organisations and individuals with future-ready capabilities through the combination of learning design, technology, and data-driven measurement.
