The Role
The Key Account Manager will manage key customer relationships in fintech, agency banking, and sports gaming, focusing on scaling business and meeting objectives. Responsibilities include developing account plans, upselling products, analyzing data, and representing the company at events.
Summary Generated by Built In
As a Key Accounts Manager, you will be entrusted with a portfolio of some of our fastest-growing customers form the Fintechs, Agency Banking, Sports Gaming, and other companies that are technology driven. Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives. You will own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions. To best support your portfolio of assigned companies, you'll need a deep understanding of their specific business needs as well as their broader industry.
Job Duties and Responsibilities:
- Represent the voice of the customer within the company
- Build long-term relationships with your contacts in the Fintechs, Agency Banking, Sports Gaming, and other companies that are technology driven, and help them understand how to best leverage our powerful product suite to meet their business objectives
- Develop account plans for winning and expanding business within your portfolio of accounts
- Upsell the company suite of products to your portfolio of accounts
- Analyse internal and external datasets to gain insights for various uses
- Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
- Represent the company at industry events, fairs, webinars, and demos
- Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development
Requirements
- Bachelor’s degree or equivalent in Business, Marketing/Sales, or a related technical field from an accredited university
- 2-4 years in a customer-facing role
- Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers' businesses
- Have an aptitude for identifying upsell opportunities, and closing them
- You are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences.
- Have experience in a client-facing role, preferably at a technology company, with a track record of top performance
- You can analyze large amounts of data, identify useful patterns, and make recommendations based on your observations
- You are perceptive and a fast learner: you’re able to quickly understand the technology that powers and able to leverage your understanding to help customers achieve their goals. A Key Accounts Manager understands the company’s product better than anyone else at the company
- Experience in a payment company is preferred but not required
Skills Required
- Bachelor's degree in Business, Marketing/Sales, or related technical field
- 2-4 years in a customer-facing role
- Experience in a client-facing role at a technology company
- Strong communication skills
- Ability to analyze data and identify patterns
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The Company
What We Do
HabariPay Limited is a fintech subsidiary of Guaranty Trust Holding Company (GTCO) that builds best-in-class digital payment solutions for merchants and individuals in Africa, aiming to empower Africans and make every payment digital.
