Key Account Manager (ShopBack Pay - Singapore Accounts)

Your Adventure Ahead

• Manage a portfolio of existing merchants on ShopBack
• Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
• Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

Essentials to Succeed

• Minimum 1-2 years of experience in account management
• Excellent interpersonal and communication skills in English, with the ability to build rapport and establish positive relationships with merchants 
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data 
• Highly self-motivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth – creativity and logical thinking would be key
• Always be looking for new ways to develop, grow and broaden the relationship with the clients
• Proficiency in Mandarin is preferred to facilitate effective communication with stakeholders.