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The Role
Acquire and manage high-value education-sector merchant accounts for Paytm payment gateway solutions. Responsibilities include enterprise prospecting, end-to-end sales, stakeholder management, account growth, cross-selling and upselling payment products, transaction analysis, issue resolution, retention, and revenue delivery. The role also requires collaboration with product, operations, and technology teams and providing market insights for education-sector go-to-market strategy.
Summary Generated by Built In
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role:
We are seeking a dynamic Key Account Manager (KAM) – Education Vertical to drive new merchant acquisition (hunting) and manage high-value education accounts. This role combines strategic sales, hunting, and account management, with a focus on acquiring
leading educational institutions (schools, colleges, edtech platforms, coaching institutes, universities) and maximizing their adoption of Paytm’s payment solutions.
The KAM will be responsible for:
● Hunting & Sales: Building a strong pipeline and acquiring new enterprise education accounts.
● Account Management: Growing relationships with key education merchants, driving adoption of Paytm solutions, ensuring satisfaction, and unlocking revenue opportunities.
● Cross-sell & Upsell: Driving penetration of multiple Paytm payment products across acquired education accounts.
Expectations/ Requirements:
● Proactively identify, prospect, and acquire new enterprise accounts in the Education vertical (schools, colleges, edtech, universities, coaching institutes).
● Build and manage a portfolio of strategic education merchants for payment gateway solutions.
● Drive the end-to-end sales cycle including lead generation, pitching, solution mapping, negotiations, and closure.
● Build strong stakeholder relationships across acquired accounts.
● Collaborate with product, operations, and technology teams to deliver customized solutions for education clients.
● Monitor transaction volumes, analyze growth patterns, and identify new opportunities.
● Drive upsells and cross-sell of Paytm payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
● Ensure client satisfaction through timely issue resolution and proactive engagement.
● Deliver on new merchant acquisition, revenue growth, and retention KPIs.
● Track competition and provide market insights to sharpen Paytm’s Education GTM strategy.
Qualifications & Skills:
● Bachelor’s/master’s degree in Business, Finance, or related field.
● 5+ years of experience in Enterprise Sales / Hunting / Key Account Management, preferably in Payments, Fintech, BFSI, or Education technology.
● Proven track record of acquiring and managing enterprise accounts, with strong revenue delivery.
● Excellent communication, negotiation, and presentation skills for CFO-level engagement.
● Strong business development mindset with data-driven decision-making ability.
● Problem-solving and consultative selling approach.
Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation.
● Strong sales & hunting acumen with relationship management skills.
● Ability to take internal and external stakeholders along.
● Understanding of the education ecosystem, technology, and user experience.
● Growth mindset and willingness to experiment & continuously improve.
Location: Bangalore
Why join us:
We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Bachelor’s or master’s degree in Business, Finance, or a related field
- 5+ years of experience in enterprise sales, hunting, or key account management
- Experience in Payments, Fintech, BFSI, or Education Technology
- Proven track record of acquiring and managing enterprise accounts with strong revenue delivery
- Excellent communication, negotiation, and presentation skills for CFO-level engagement
- Strong business development mindset and data-driven decision-making ability
- Problem-solving and consultative selling approach
- Understanding of the education ecosystem, technology, and user experience
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
