Key Account Manager (m/f/d)

Do you understand what customers truly need today, think entrepreneurially, and feel confident operating in a B2B environment? Then join our EVENTIM.Inhouse Sales team in Cologne. In this role, you will be responsible for the strategic management and development of our key accounts, with a clear focus on revenue growth and long-term customer retention.

You will identify and unlock revenue potential, actively manage your sales pipeline, and make a measurable contribution to our business success. Taking full ownership of your accounts, you will independently drive deals to closure and develop sustainable growth strategies.

What you'll be working on:

• Strategic Account Development: You will independently manage and further develop existing key accounts as well as additional customers, primarily in the Rhine-Ruhr region. You will identify growth and optimization opportunities and, together with our Consulting team, implement targeted measures to increase revenue. Based on our integrated software and consulting solution, you will develop tailored approaches that measurably enhance your customers' success and create long-term value.
• Building Trusted Partnerships: You will establish and maintain long-term, trusted customer relationships through regular communication and in-person meetings. You will gain a deep understanding of your customers' business models and position our solutions to best meet their needs. In addition, you will act as an internal service partner for our group company DERTICKETSERVICE.
• Primary Point of Contact: As the central point of contact (Single Point of Contact) for your customers, you will coordinate all overarching customer matters and efficiently manage internal processes. At the same time, you will identify and actively drive upselling and cross-selling opportunities. Your clear focus will be on generating, securing, and expanding business.
• Cross-Functional Collaboration: You will work closely with all relevant internal stakeholders to develop and implement the best possible solutions for our customers.
• Proactive Business Development: In addition to managing existing key accounts, you will acquire new business partners, continue to expand your customer portfolio, generate sales leads, and support tender processes. In doing so, you will actively contribute to increasing our market share.

What you'll need:

• A successfully completed degree in Business, Economics, or a comparable qualification.
• At least 2–3 years of experience in Key Account Management or B2B Sales, ideally with complex products or services.
• A strong understanding of digital business models, e-commerce, and IT.
• A strong customer focus combined with confidence, initiative, and a high sense of ownership.
• You are a team player with a flexible, structured way of working, a high level of personal responsibility, and a convincing professional presence.
• Very good German and English communication skills, both written and spoken, complete your profile.

Benefits

• 30 days of paid vacation plus the option of up to 15 days of unpaid leave
• 25 days of workation within the EU
• Flexible working hours
• Sofa Concerts and employee events
• Discounts on ticket purchases & opportunities for clearing assignments
• Corporate benefits and discounts at KESS
• Central location & subsidy for a Job Ticket or Germany Ticket
• Bike leasing
• Mental health program & company pension scheme
• “GoFluent” language learning platform as well as Lunch & Learn sessions

We value diversity and treat all applications equally – regardless of gender, background, age, religion, disability, or sexual orientation. Different perspectives enrich our team and make EVENTIM stronger.