Key Account Manager - Clinics

The Company

At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.

Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.  If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!

The Opportunity

Reporting to the Director, Key Accounts & Stakeholder Relations, the Key Account Manager, Clinics is responsible and accountable for managing and maintaining existing clinic customer relationships as well as developing and implementing growth opportunities in a channel that represents over 75% of the total medical business. Acting as the central point of contact and subject matter expert for key accounts within the organization, The Key Account Manager, Clinics leads activities to drive continuous improvement in the customer experience in an environment of increasing customer expectations. The individual will be versed in all areas of the business to successfully interact with marketing, sales, customer care, operations, finance, and legal departments.

Responsibilities

• Assess the overall clinic competitive environment and develop and execute a clinic strategic plan that is aligned to the overall organization’s strategy

• Work with the sales team to conduct territory business reviews, aid in territory planning, and collaborate on key clinic initiatives

• Negotiate, execute, and maintain all clinic account contracts, delivering a favorable ROI and margin for the business

• Plan, forecast, monitor, and achieve clinic account business revenue and defined KPI targets

• Facilitate and manage all clinic account payments including monthly reporting and clinic account communications

• Develop and execute clinic channel promotional, educational and communication campaigns and POAs in partnership with cross-functional departments

• Deliver internal company training and regular performance updates

• Work with internal partners to continuously improve the customer onboarding and follow up experience to improve the customer lifetime value

• Lead solution development and issue resolution efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

• Proactively engage total clinic account customers including owners, educators, and other staff regularly at the national and local level to maintain and enhance the relationship

Experience

• 5+ years of account management and/or sales experience

• A degree in a relevant field from an accredited college or university

• Demonstrated tactical proficiency in developing strategic plans including market/targeting assessment, alignment with organizational objectives and KPIs

• Strong leadership to lead and collaborate with a diverse group of cross functional partners

• Demonstrated ability to build and maintain strong customer relationships

• Excellent negotiation and problem-solving ability

• Excellent project management skills

• Excellent presentation and public speaking skills

• Comfort with ambiguity and able to perform in a fast pace and changing environment

• Working knowledge of cannabis and the cannabis industry and/or healthcare related industry an asset

• Valid driver’s license

• Proficient using MS Office

• Fluency in French and English is an asset

Other Details

This is a full-time role based remotely.  Ideal candidates will work remotely from Edmonton or Calgary, however consideration for the right candidate to work remotely from any province across Canada.

We appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.