The Role
Manage key customer accounts and shipments, coordinate logistics solutions, resolve complaints, monitor service KPIs, prepare performance reports, and strengthen customer and partner relationships. Ensure service compliance while identifying opportunities to improve satisfaction and delivery. The role requires logistics or customer service experience, strong communication, problem-solving, multitasking, and proficiency in Microsoft Office.
Summary Generated by Built In
* Serve as the main point of contact for the key accounts ,ensuring high-quality service and timely responses to all enquiries.
* Manage customer's shipments, coordinate closely with internal teams, and provide effective logistics solutions.
* Handle customer's complaints and resolve issues in a professional and timely manner.
* Build and maintain strong relationships with customers and business partners to ensure continuous business support and service excellence.
* Monitor and track key performance indicators (KPIs) to ensure service levels are met or exceeded.
* Identify opportunities to improve customer satisfaction and enhance service delivery.
* Prepare reports and updates for management on account performance and service issues.
* Ensure compliance with company policies, procedures, and service standards.
Requirements
* Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
* Executive level: Minimum 2-3 years of relevant experience in customer service/logistics.
* Senior Executive level: Minimum 4-6 years of experience, preferably managing key or corporate accounts.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and handle multiple priorities.
* Problem-solving mindset with attention to details.
* Proficient in Microsoft Office and communication tools.
Preferred Skills:
* Experience in logistics/freight forwarding industry.
* Ability to manage high-value or VIP accounts, example like Solar, Construction, Oil & Gas project etc
Benefits
Skills Required
- Diploma or degree in Business Administration, Logistics, Supply Chain, or a related field
- Minimum 2–3 years of relevant customer service or logistics experience for Executive level
- Minimum 4–6 years of experience for Senior Executive level, preferably managing key or corporate accounts
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Problem-solving mindset with attention to detail
- Proficiency in Microsoft Office and communication tools
- Experience in logistics or freight forwarding
- Ability to manage high-value or VIP accounts
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The Company
What We Do
MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.
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