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The Role
The intern will assess application processes, support audits, manage service requests, coordinate user access reviews, and assist in testing while gaining exposure to IT service management.
Summary Generated by Built In
JOB DESCRIPTIONKeppel is a leading global asset manager and operator with strong capabilities in energy & environment, urban development and connectivity, creating solutions for a sustainable future.
This role sits within the Shared Services Centre in IT team.
The intern will be responsible in the following:
• Assessing existing SAP/ other application operation process and recommending improvements.
• Ensuring compliance and supporting annual audit exercise.
• Assist in AMS weekly reporting to monitor aging tickets, team performance, open tickets etc.
• Assist to perform service requests (minor changes) and provide customer experience on their queries or pain points based on standard operating procedures (SOP).
• Coordinate in User Access Review for applications.
• Participate in system integration testing (SIT) testing and coordinate user acceptance testing (UAT) for enhancements/projects.
• Provide support globally, including facilitating discussions with China users (if Chinese speaking).
Learning Outcomes:
• Learning opportunities in area of IT service management / maintenance.
• Exposure to various applications i.e. SAP, .NET, Microsoft Azure, Moodle, Treasury System, Concur etc.
• Learning opportunities pertaining to application User Access design, process and control.
• Exposure to various Keppel’s Business Units, and co-workers from across the globe.
• Learning opportunities to apply automation (RPA) and to explore new ideas to improve gaps in support processes or reporting.JOB REQUIREMENTSJob Requirements:
• Undergraduate pursuing a degree in Computer Engineering, Computer Science, Business IT, IT Security.
• Excellent teamwork, collaboration, interpersonal, and communication skills.
• Superb analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Effective communication skills with business users are a plus.
• Pro-active, able to work independently and in a team with minimal supervision.
• Knowledge or experience in SAP, Concur is a plus.
• Knowledge or experience in Intranet is a plus.
• Knowledge in HTML, CSS, Dot Net, K2 and JavaScript is a plus.
• Knowledge in cloud infrastructure is a plus.
#LI-LG1BUSINESS SEGMENTCorporatePLATFORMOperating Division
Top Skills
Sap,.Net,Microsoft Azure,Moodle,Treasury System,Concur,Html,Css,Javascript
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The Company
What We Do
Keppel is a global asset manager and operator with strong expertise in sustainability-related solutions spanning the areas of infrastructure, real estate and connectivity. Headquartered in Singapore, Keppel operates in more than 20 countries worldwide, providing critical infrastructure and services for renewables, clean energy, decarbonisation, sustainable urban renewal and digital connectivity.
Keppel creates value for investors and stakeholders through its quality investment platforms and diverse asset portfolios, including private funds and listed real estate and business trusts, and has a total portfolio with more than S$65 billion of assets under management.
