The Role
Manage and customize Zoho CRM, including data, modules, workflows, blueprints, automation, integrations, reports, and dashboards. Develop Deluge functions and scripts, support APIs and webhooks, maintain data hygiene, troubleshoot CRM issues, and coordinate with Sales, Marketing, and Technology teams to improve CRM processes.
Summary Generated by Built In
- Manage and maintain Zoho CRM, including data, modules, fields, pipelines, and user access.
- Build and optimize workflows, blueprints, and automation using Deluge.
- Develop basic custom functions and scripts to automate CRM processes.
- Support API integrations, webhooks, and third-party tool integrations.
- Work with Zoho Campaigns / Zoho Marketing Automation for basic campaign execution and customer segmentation.
- Create and maintain reports and dashboards to track sales, customer, and campaign performance.
- Ensure CRM data hygiene, including data validation, deduplication, and regular updates.
- Troubleshoot CRM issues and provide timely solutions to internal teams.
- Coordinate with Sales, Marketing, and Tech teams to understand requirements and improve CRM processes.
- Support ongoing CRM customization, automation, and process improvement initiatives.
Requirements
- 1–2 years of hands-on experience with Zoho CRM / Zoho ecosystem.
- Strong hands-on knowledge of Deluge — mandatory.
- Basic working knowledge of SQL.
- Basic knowledge of JavaScript or Python.
- Understanding of APIs, webhooks, and integrations.
- Exposure to Zoho Flow, Zapier, or similar automation tools is preferred.
- Good understanding of CRM workflows and automation.
- Comfortable with Excel and basic reporting/analytics.
- Strong logical thinking and problem-solving skills.
- Good communication and coordination skills.
- Bachelor's degree in IT, Computer Science, Marketing, Business, or a related field.
Skills Required
- 1-2 years of hands-on experience with Zoho CRM or the Zoho ecosystem
- Strong hands-on knowledge of Deluge
- Basic working knowledge of SQL
- Basic knowledge of JavaScript or Python
- Understanding of APIs, webhooks, and integrations
- Exposure to Zoho Flow, Zapier, or similar automation tools
- Good understanding of CRM workflows and automation
- Comfort with Excel and basic reporting or analytics
- Strong logical thinking and problem-solving skills
- Good communication and coordination skills
- Bachelor's degree in IT, Computer Science, Marketing, Business, or a related field
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The Company
What We Do
Dermatouch is an India-based dermatology-led skincare brand and online platform offering personalized, clinically tested products for common skin concerns. Its range includes serums, creams, sunscreens, toners, moisturizers, and other formulations designed to address pigmentation, dark spots, acne, scars, and related needs. Customers can take a skin test and purchase customized products, while the company also serves retail and healthcare distribution partners.
