INTRACOM TELECOM is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services.
Our mission is to shape future through technology and we recognize that human capital is the key factor to achieve this in today's business environment. Our company's highly specialized and experienced personnel are pivotal to achieving demanding objectives and advancing the capabilities of the company to better serve its customers. Within this framework, we are looking for a Unified Communications Engineer to join our team.
The successful candidate will be working with industry-leading technologies from Genesys, Google, NICE, and AudioCodes, deploying and supporting innovative customer experience solutions for telecom operators and enterprises in Greece and abroad.
As a part of our supportive and experienced team, you’ll get hands-on training and gradually take on responsibilities such as:
- Implement and maintain IVR and call routing solutions
- Design and build dashboards for real-time and historical reporting
- Diagnose and resolve technical issues efficiently
- Deploy and configure cloud-based and on-premises contact center software solutions
- Develop digital bot flows to enhance customer interactions
- Integrate applications with backend systems for enhanced functionality
- Continuously enhance technical skills through training and learning
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related field
- Working knowledge of Windows Systems
- Familiarity with Computer Networking
- Excellent verbal and written communication skills in English
Desired Skills:
- Experience in supporting enterprise applications
- Experience in JavaScript or other scripting languages for automation
- Knowledge of Business Intelligence (BI) reporting tools
- Using Linux and basic administration
- Problem-solving skills in IT environments
- Self-motivated with a passion for learning new technologies
Benefits
INTRACOM TELECOM offers an excellent working environment that fosters team spirit, collaboration, and continuous learning. Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."
Additional benefits include:
✔ A company-provided bus service for employee convenience.
✔ Continuous training and professional development to stay ahead of technological advancements.
✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.
Top Skills
What We Do
Intracom Telecom is a global technology systems and solutions provider operating for over 45 years in the market. The company has become the benchmark in fixed wireless access and it successfully innovates in the 5G/4G wireless fronthaul, backhaul and small-cell SON backhaul international arena. Intracom Telecom offers a comprehensive revenue-generating software solutions portfolio and a complete range of ICT services, focusing on IoT, SDN/NFV, Big Data analytics & data-driven intelligence, and Smart City solutions. The company also addresses the Energy & Utilities industry, emphasizing on smart metering & end-to-end IT solutions. Intracom Telecom is also active in the defence systems sector providing security integrated systems for critical infrastructure protection and border surveillance. The company has extensive know-how and a proven track record serving more than 100 renowned customers in over 70 countries. Intracom Telecom maintains own R&D and production facilities, and operates subsidiaries worldwide.
