We are looking for a motivated Junior Technical Support professional to join our team and help support business clients and internal teams on our iGaming platform.
This is a great opportunity for someone who enjoys technology, solving problems, and wants to grow their technical skills in Linux, databases, containers, and modern infrastructure.
You will work closely with experienced colleagues who will provide training and guidance.
- Log into Linux servers and review logs to help identify issues.
- Assist with checking applications running in Docker or Kubernetes environments.
- Help review database records to spot possible issues or unusual activity.
- Monitor system performance and report slowdowns or incidents.
- Review API requests and logs to ensure services communicate properly.
- Learn how the platform works in order to support B2B clients efficiently.
- Escalate more complex issues to senior team members when needed.
- Basic knowledge of Linux systems.
- Familiarity with databases (SQL basics is a plus).
- Interest in Docker, Kubernetes, APIs, or cloud technologies.
- Good problem-solving skills and attention to detail.
- Good communication skills and willingness to learn.
- Responsible, proactive, and team-oriented mindset.
- Previous technical support experience is a plus, but not required.
- Training and mentorship from experienced team members.
- Opportunity to learn modern technologies and grow your career.
- Friendly and supportive team environment.
- Hands-on experience with real production systems.
- Flexible working options and varied day-to-day challenges
Skills Required
- Basic knowledge of Linux systems
- Familiarity with databases
- SQL basics
- Interest in Docker, Kubernetes, APIs, or cloud technologies
- Problem-solving skills and attention to detail
- Good communication skills
- Willingness to learn
- Responsible, proactive, and team-oriented mindset
- Previous technical support experience
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
