Essential Functions / Deliverables
Technical
Documentation Writing & Editing – Develop clear,
concise, and accurate documents including User manuals, Quick guides, Troubleshooting
guides & Release notes.
Collaboration
with Technical Teams – Liaise with product managers, developers, BAs,
QA, and support team to collect and validate
technical
information.
Template
& Information Development – Design reusable
content templates and maintain logical information hierarchies across
documents.
Visuals,
Diagrams & Content Enhancements – Create and maintain organizational
content, sequence, infographics, visuals to complement written material.
User
Experience & UI Content Support – Develop user-facing
content like tooltips, UI text, and contextual help content.
Multi-Audience
Content Management – Tailor documentation for technical, semi-technical,
and non-technical stakeholders.
Maintain
Documentation Repositories – Maintain content
libraries and version control using ADO, Zoho, SharePoint, Wiki etc.
Project
& Time Management – Prioritize and align
documentation delivery with sprint timelines and release cycles.
Review
and Proofread Content – Ensure spelling, grammar,
formatting, and basic structure are accurate.
Learning
& Development – Stay updated with writing standards,
tools, and basic domain knowledge.
Requirements
Education: Bachelor’s degree in a
technical field (e.g., Computer Science, Engineering, Information Technology,
or Technical Communication)
Certifications: Not mandatory. Technical writing (Markdown) or
communication certifications are a plus
Required Years and Area of Professional Experience
: 0 to 1+ years of experience
in technical writing, preferably in software development, IT, or engineering
domains
Critical Professional Related Technical/Computer
Skills :
Documentation Skills:User
manuals, process documentation, technical specifications
Tools & Platforms: Familiarity
with MS Office and content tools like Confluence or Markdown editors
Content Structuring: Information
structuring, centralised content templates, topic-based writing
Professional competencies :
· Willingness to learn technical concepts
· Detail-oriented and organized
· Able to follow style guides and templates
Good interpersonal and collaboration skills
Experience with:
Creating documentation for software products or enterprise
applications
user-centric content development
Working in Agile environments with distributed teams
Knowledge, Skills & Abilities :
· Ability to translate complex technical concepts into
clear, user-friendly language
· Strong grasp of technical writing standards,
versioning, and formatting
· Ability to transform technical input into simple,
readable content
· Comfortable using versioning tools like SharePoint,
Google Docs, or Git-based systems
Ethics & Compliance : This position requires
full commitment to fostering the highest standards while promoting an ethical
and compliant culture. Integrity, honesty, respectful treatment of others, and
willingness to speak up when misconduct or concerning behaviours are evident
are essential.
Skills Required
- Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or Technical Communication
- 0 to 1+ years of experience in technical writing, preferably in software development, IT, or engineering domains
- Experience creating user manuals, process documentation, and technical specifications
- Familiarity with MS Office and content tools such as Confluence or Markdown editors
- Understanding of information structuring, centralized content templates, and topic-based writing
- Understanding of the Document Development Life Cycle and documentation across development, deployment, and support phases
- Understanding and use of Microsoft Copilot or AI tools for documentation
- Ability to translate complex technical concepts into clear, user-friendly language
- Strong grasp of technical writing standards, versioning, and formatting
- Ability to follow style guides and templates
- Good interpersonal and collaboration skills
- Experience creating documentation for software products or enterprise applications
- Experience with user-centric content development and Agile environments with distributed teams
- Comfort using versioning tools such as SharePoint, Google Docs, or Git-based systems
- Technical writing in Markdown or communication certification
What We Do
SKO Systems is a global software technology provider founded in 2007. It develops innovative software products, IT applications, and tailored solutions for hospitality, travel, logistics, and security. Its work includes custom software development, systems integration, project management, and ongoing support, helping organizations simplify operations, modernize processes, and improve customer and guest experiences across multiple industries with long-term value.
