Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES: (This role is hybrid- 4 days a week in our Columbia, MD office)
- Support operational monitoring of Data Services Hub systems during assigned shifts, including periodic night and off-hours coverage as required by project needs.
- Participate in rotational on-call support during critical business periods, including Open Enrollment, under the guidance of senior team members.
- Monitor application and system health using tools such as Splunk, New Relic, and other monitoring platforms across production and pre-production environments.
- Assist in reviewing and analyzing Change Requests (CRs) and Remedy Tickets (RTs).
- Escalate issues, incidents, and potential risks to senior analysts and management in a timely manner.
- Support monitoring activities for Production and IMP environments.
- Assist in performing initial investigation and root cause analysis of production issues.
- Work collaboratively with TDS, XOC, Operations, and other support teams to troubleshoot and resolve system issues.
- Prepare and distribute operational reports, including bi-hourly and daily status reports.
- Perform initial triage of production incidents and communicate findings clearly to stakeholders.
- Follow established operational procedures, reporting standards, and best practices.
- Support integrated partners and operations teams in incident resolution and service restoration activities.
- Assist with testing, validation, and analysis activities as needed.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Demonstrate strong written and verbal communication skills when interacting with technical and non-technical stakeholders.
- Develop an understanding of networking concepts and communication protocols relevant to the environment.
REQUIRED EXPERIENCE:
- Minimum 2 years of experience in Systems Analysis, IT Operations, Application Support, Software Development, or a related technical field.
- Basic understanding of business processes, system functionality, and data flows.
- Familiarity with Systems Engineering and Software Development Lifecycle (SDLC) concepts.
- Foundational knowledge of Java or another programming language.
- Ability to learn and adapt in fast-paced environments with changing priorities and deadlines.
- Experience or coursework related to:
- Initial event and incident triage
- Issue categorization and prioritization
- Troubleshooting and problem resolution
- Escalation procedures
- Change management and change control processes
- Understanding of system security, data protection, and operational best practices.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Candidates must be able to obtain and maintain a Public Trust clearance.
- Candidates must have lived in the United States for at least 3 of the past 5 years.
PREFERRED EXPERIENCE:
- Exposure to monitoring and logging tools such as Splunk, New Relic, Open Search or similar platforms through work, internships, or academic projects.
- Experience supporting applications, production environments, or help desk/service desk operations.
- Exposure to cloud technologies, application support, or system administration.
- Healthcare industry experience or knowledge is a plus.
EDUCATION & CERTIFICATIONS:
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.
- Relevant internships, academic projects, or up to 2 years of related professional experience.
- Industry certifications such as CompTIA A+, Network+, Security+, ITIL Foundation, or similar certifications are a plus.
WHAT WE OFFER:
At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:
• Competitive compensation and a 401(k) with employer contributions to help you plan for the future
• Flexible paid time off and hybrid ways of working that support true work-life balance
• Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
• A curated in-office experience designed to foster community, team connections, and innovation
• Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
• Training and development programs that build new skills and prepare you for leadership roles
• A collaborative, transparent, and fun culture—recognized as a Great Place to Work®
Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at [email protected] or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.
Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at [email protected].
Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.
Skills Required
- Minimum 2 years of experience in Systems Analysis, IT Operations, Application Support, Software Development, or a related technical field.
- Basic understanding of business processes, system functionality, and data flows.
- Familiarity with Systems Engineering and Software Development Lifecycle concepts.
- Foundational knowledge of Java or another programming language.
- Ability to learn and adapt in fast-paced environments with changing priorities and deadlines.
- Experience or coursework in initial event and incident triage, issue categorization and prioritization, troubleshooting, problem resolution, escalation procedures, and change management.
- Understanding of system security, data protection, and operational best practices.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively independently and as part of a team.
- Ability to obtain and maintain a Public Trust clearance.
- Must have lived in the United States for at least 3 of the past 5 years.
- Exposure to monitoring and logging tools such as Splunk, New Relic, OpenSearch, or similar platforms.
- Experience supporting applications, production environments, or help desk/service desk operations.
- Exposure to cloud technologies, application support, or system administration.
- Healthcare industry experience or knowledge.
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.
- Relevant internships, academic projects, or up to 2 years of related professional experience.
- CompTIA A+, Network+, Security+, ITIL Foundation, or similar industry certification.
What We Do
Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings. Sparksoft Team has considerable industry experience with wide range of leading companies.
