Job overview
We are looking for a curious, detail-oriented Junior Systems Analyst to join our Conversion Solutions team. This is an entry-level role for someone at the start of their career who enjoys solving problems, working with technology and a client-facing role. You will learn how our systems work, help keep them running smoothly, and support our higher education customers with their technology stack and integrations. You will work alongside experienced colleagues who will guide you as you build your technical and consulting skills.
Key responsibilities
Systems Analysis
- Help monitor system operations, flagging potential issues so they can be resolved before they affect customers.
- Assist senior colleagues in analysing the performance of our software, applications and
infrastructure, and learn how improvements are identified and prioritised.
- Support the team in mapping our higher education customers' student recruitment processes
and understanding where these intersect with technology.
- Contribute to scoping and documenting integrations between customer systems, with
guidance from the wider team.
- Take part in regular system audits and help gather user requirements.
Customer support
- Provide first-line technical support to end-users, troubleshooting straightforward system issues.
- Escalate more complex issues to the appropriate colleagues, and follow them through until the customer has a resolution.
- Help write and maintain user guides and documentation.
- Support customer training sessions, building towards delivering your own as your confidence
grows.
Cross-departmental collaboration
- Help relay information between customers and our internal development team, learning to
translate technical detail into plain English.
- Support colleagues on system deployments and improvement projects.
Data analysis & reporting
- Help track support request trends and system performance, spotting recurring issues.
- Prepare straightforward reports on support volumes, system efficiency and customer feedback
for the wider team.
Qualifications
- A degree, relevant qualification, apprenticeship or equivalent practical experience. We welcome applicants from non-traditional backgrounds.
- An interest in systems, data and technology, demonstrated through study, personal projects,
placements, part-time work or volunteering.
- Comfortable using software applications, and keen to learn how systems, databases and
cloud-based tools fit together.
- An analytical mind. You enjoy spotting patterns and working out why something isn't behaving as expected.
Essential
- Clear written and verbal communication, and a genuine willingness to work with clients daily.
- A methodical approach to problems, and the confidence to ask questions when something isn't clear.
- Good organisation, with the ability to manage several tasks at once and keep track of your own priorities with support.
- Enthusiasm for learning new tools and platforms quickly.
Desirable
- Any exposure to CRM or SaaS platforms, whether through study, work or self-teaching.
- Awareness of CRMs such as Slate, Salesforce, Dynamics 365 or HubSpot.
- Basic familiarity with scripting or programming, or an interest in picking it up.
- An interest in higher education, student recruitment or digital marketing.
- Any experience of support ticketing systems.
Skills & competencies
- Curiosity and a problem-solving mindset. You like working out how things fit together.
- Strong customer service instincts, with patience when explaining things to non-technical users.
- Able to work calmly when several things need attention at once.
- Clear, friendly communication, written and verbal.
- Openness to feedback and a desire to keep improving.
- Reliability. Colleagues and customers can count on you to follow things through.
What we offer
- Competitive salary and benefits package.
- Opportunities for career development and continuous learning.
- A collaborative work environment where your input will help shape the future of our systems and customer success.
Skills Required
- Degree, relevant qualification, apprenticeship, or equivalent practical experience
- Interest in systems, data, and technology demonstrated through study, projects, placements, work, or volunteering
- Comfort using software applications and willingness to learn systems, databases, and cloud-based tools
- Analytical problem-solving ability and ability to identify patterns and causes of issues
- Clear written and verbal communication
- Willingness and ability to work with clients daily
- Methodical approach to problem-solving
- Ability to ask questions when information is unclear
- Good organization and ability to manage multiple tasks and priorities
- Enthusiasm for learning new tools and platforms quickly
- Exposure to CRM or SaaS platforms
- Awareness of Slate, Salesforce, Dynamics 365, or HubSpot
- Basic familiarity with scripting or programming
- Interest in higher education, student recruitment, or digital marketing
- Experience with support ticketing systems
- Customer service skills and patience explaining systems to non-technical users
- Ability to remain calm while managing multiple issues
- Openness to feedback and commitment to continuous improvement
- Reliability and ability to follow tasks through to resolution
What We Do
Think student. Connected and curious. Change is all around us. New platforms are born, adopted and lost in the same year. We embrace change so that our initial goals stay the same, to focus on accountable marketing whilst concentrating on platforms where the student audience spend their time. We want to work with you, not for you. You can expect this from Natives from the moment we work together. First rate strategy, honest advice and a service that you can rely on. We want and have always wanted to do work that we can be proud of. To make a measurable difference. To make an impact. Let’s do this: www.netnatives.com
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