We are looking Junior QA/ Application Support Engineer responsible to setup new dataset, database and configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training for RetailAIM and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.
What You’ll Do:
- Provide professional software training, technical support, and troubleshooting for users.
- Assist in new tenant onboarding, including system setup and data configuration activities.
- Create, configure, and test application data to support implementation and validation activities.
- Perform functional testing to identify application errors, bugs, and usability issues prior to and after application release.
- Report creation, validation, and update.
- Identify application errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution.
- Respond to user inquiries and reported issues via support channels including social media support groups, in a timely and professional manner.
- Support UAT activities and post-deployment validation to ensure system quality and readiness.
- Problem-solving skills around technical.
- Good verbal and written communication skills.
- Collaborative and team oriented
- Diploma/Degree in Information Technology or a related subject and/or equivalent formal training or work experience.
- A minimum of 1-2 years technical support working experience.
- Experience in SQL, Windows Software, Mobile Apps Setup and Configuration.
- Desire and willingness to work on new skills and technologies.
- Self-motivated; able to work within an Agile, team environment.
Skills Required
- Diploma or degree in Information Technology or a related subject, or equivalent formal training or work experience
- 1–2 years of technical support experience
- Experience with SQL
- Experience with Windows software
- Experience setting up and configuring mobile applications
- Willingness to learn new skills and technologies
- Ability to work in an Agile team environment
- Good verbal and written communication skills
What We Do
We are Always Marketing, one of the largest Field Marketing service agencies in Malaysia. Our headquarter office based in Shanghai and we have offices in Hong Kong and Taiwan. We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Field Marketer Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
