Junior People Operations Administrator

Role: Junior People Operations  Administrator 

Location: Remote (Bogotá City)

Language: Proficiency in English is required as we are a global business

About the role:

Covering both Mexico and Colombia, the role of the People Administrator is to provide comprehensive support to the HR Business Partnering team and to contribute to providing a delivery high quality service to employees and stakeholders.

This role would suit someone who has a keen interest in People Partnering and would like to be a part of a growing and dynamic HR team and part of an international group.

You will be responsible for the robust administration in Latin America markets.

What you will be doing: 

• Creation of employee lifecycle documentation which includes (but not limited to) offer letters, contracts of employment, variations to contracts (eg, promotions, transfers) and letters of termination. 
• Support in the creation of employee/industrial relations documentation which includes absence, poor performance, disciplinary, grievances, redundancy and associated change management.
• Maintenance of employee records by updating the HR Database (Sage), Peakon (People Engagement Tool), Insiders Academy (Learning Management system) with any employment changes, filing and ensuring compliancy
• Administration for on-boarding of new starters, creating and updating HR documents, assisting with induction process, ensuring background and reference checks are completed.
• Administer the employee benefits, ensuring the providers have accurate data and the correct enrollment is in place.
• Support managers and employees with incoming HR queries in a professional and efficient manner – with the support of the People Partner when needed.
• Responsible for the management of the HR Inbox, ensuring that responses are provided within the specified timeframes/SLA’s.
• Supporting the employee performance appraisal (QC) process
• Providing professional, appropriate and timely advice and guidance to employees and line management on policy and process, seeking the support of the People Partner where necessary.
• Understanding local employment law and best practice and reflecting this in day-to-day support
• Supporting Safer Recruitment – References, Right to Work and Data Protection.
• Support the People Partnering team in setting up and improving process to ensure continued best practice
• Liaise with payroll and finance on people related issues.
• Support with ad-hoc projects, reporting, and tasks that are specific to the market as and when required.
• Managing all HR operational tasks –ensuring we are “audit ready” and our processes run effectively and smoothly. Ensure every aspect of the employee lifecycle is documented and stored appropriately.

What you need to be great in this role: 

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). Recent graduates are strongly encouraged to apply. 
• 1+ year Previous experience in HR administration
• Excellent organizational, interpersonal, and communication (written and verbal) skills (English and Spanish)
• Ability to multi-task, prioritize work and manage customer services across multiple clients/departments with conflicting demands
• Keen attention to detail in the execution of all work
• Enjoy being part of a team and excited to contribute to its success
• Creative problem solver, analytical and self-starter
• Practical experience using Excel and ideally some exposure to working with HRIS.

Req ID: 15158

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