- Develop, configure, and maintain conversational chatbot flows using the Microsoft Bot Framework and various Microsoft Azure services, ensuring a smooth and engaging user experience.
- Design and implement conversational experiences based on business requirements, including dialogue flows, intents, entities, prompts, and fallback scenarios.
- Develop, integrate, and optimize Natural Language Understanding (NLU) models to improve the chatbot’s ability to understand user intent, context, and variations in conversational inputs.
- Continuously monitor and enhance NLU performance by analyzing user interactions, identifying gaps, and improving intents, entities, and conversational responses.
- Develop and maintain back-end services using Node.js, ensuring efficient, scalable, and maintainable application components that support chatbot functionality.
- Integrate chatbot solutions with internal and external systems using REST APIs, third-party services, and enterprise applications.
- Design and implement API integrations to enable the chatbot to retrieve, process, and exchange information with various systems in real time.
- Write, optimize, and maintain SQL queries for retrieving and managing data required by chatbot and back-end services.
- Work closely with business analysts, product owners, developers, and other technical stakeholders to understand requirements and translate them into effective conversational solutions.
- Participate actively in Agile development practices, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Collaborate with cross-functional teams throughout the development lifecycle to ensure chatbot features are delivered according to business and technical requirements.
- Perform testing, troubleshooting, and debugging of chatbot functionalities, APIs, integrations, and back-end services to identify and resolve issues efficiently.
- Conduct end-to-end testing of chatbot conversations and API integrations to ensure accuracy, reliability, and a consistent user experience.
- Investigate production issues and technical defects, perform root cause analysis, and implement appropriate corrective and preventive actions.
- Monitor chatbot performance and user interactions, identifying opportunities to improve response accuracy, system performance, and overall conversational experience.
- Follow software development best practices, including version control, clean coding, documentation, testing, and code reviews.
- Contribute to technical documentation covering chatbot flows, API integrations, NLU models, configurations, and system components.
- Stay up to date with developments in Conversational AI, Microsoft Bot Framework, Azure, NLU, Node.js, and related technologies, and contribute ideas for improving the chatbot platform and development practices.
What We Do
A dynamic solution provider, passionate about building smart, modular, comprehensive, and sustainable solutions for today’s world of business. We resolve problems, improve operations and enhance customer experience through technology as we help our clients find better, smarter ways to perform business and modernize the way they work. Since our establishment in 2014, our 400+ Skilled engineers have been strongly committed to our 100+ enterprise Customers’ satisfaction by helping them overcome their challenges and supporting their journey towards a more agile business in more than 14 Countries. Our offices are across the globe in USA, UK, UAE, KSA and Egypt. Advansys ESC is part of INTRO Group, which was founded in 1980 and currently employs more than 2,500 skilled calibers. The group encompasses a wide range of companies in several sectors, including oil and gas, construction, pharmaceutical, engineering, and trading and commercial representation. We are specialized in a wide array of premium services including Business Automation, Low-code Development, Cloud Services, Industrial Digitization, Warehouse Automation and Strategic Outsourcing. For more info: [email protected]
