We are looking for a Junior Network Support Specialist to join our IT team and provide day-to-day technical and network-related support.
This role is designed for an early-career IT professional with foundational networking knowledge, preferably with exposure to Aruba and Cisco technologies.
The position focuses on network support and troubleshooting, not on network design or architecture.
Key Responsibilities:
Provide first- and second-line support for network and connectivity-related issues
Assist with troubleshooting LAN, WAN, and Wi-Fi connectivity problems
Perform basic configuration and support of network devices under supervision
Support Aruba and Cisco network environments (switches, access points, routers)
Monitor network performance and report issues to senior engineers
Escalate complex or critical network incidents appropriately
Maintain accurate documentation of incidents, resolutions, and procedures
Follow security policies and IT best practices
Required Skills & Qualifications:
Junior-level understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Basic knowledge of wired and wireless network troubleshooting
Familiarity with enterprise IT environments
Ability to follow technical procedures and documentation
Strong communication skills and a customer-support mindset
Preferred (Nice to Have):
Exposure to Aruba and/or Cisco networking equipment
CCNA, CompTIA Network+, or similar certifications (advantage, not mandatory)
Experience with IT ticketing systems and monitoring tools
Basic awareness of network security concepts
What We Offer:
Entry-level opportunity to build hands-on networking experience
Mentorship and learning opportunities with senior network and IT staff
Exposure to enterprise networking technologies
Competitive compensation based on experience
Skills Required
- Junior-level understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs
- Basic knowledge of wired and wireless network troubleshooting
- Familiarity with enterprise IT environments
- Ability to follow technical procedures and documentation
- Strong communication skills and a customer-support mindset
- Exposure to Aruba and/or Cisco networking equipment
- CCNA, CompTIA Network+, or similar certification
- Experience with IT ticketing systems and monitoring tools
- Basic awareness of network security concepts
What We Do
Umanova provides paramount customisation to reduce the costs of IT Services and Solutions; creating new and profitable ventures.
