Junior Mobile Device Management (MDM) Engineer - Technology

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

Join a dynamic, industry-leading technology company that's transforming the way the world moves. They are at the forefront of innovation, offering a platform that seamlessly connects people with the services they need, whenever and wherever they need them. They take on big problems to help drivers, riders, delivery partners, and eaters get moving around the globe.

Job Summary

We are seeking a highly skilled Junior Mobile Device Management (MDM) Engineer to oversee the administration, support, and security of enrolled mobile devices across iOS, Android, and ChromeOS platforms. This role involves managing WorkspaceONE MDM, providing technical support, ensuring compliance, and working closely with internal teams and third-party vendors to maintain and enhance mobile device infrastructure.

Responsibilities

• MDM Management & Support:

  • Assist in mobile device enrollment, policy enforcement, and compliance tracking.

  • Provide Level 1 to Level 2 support for MDM-related requests and incidents.

  • Help manage device security features, including remote wipe, lock/unlock, and compliance enforcement.

  • Assist in publishing applications and managing the App Catalog in WorkspaceONE MDM.

  • Generate basic reports on MDM performance and device compliance.

• Infrastructure & Configuration Management:

  • Support on-premise WorkspaceONE MDM infrastructure maintenance (log reviews, updates).

  • Assist in user account and role-based access management.

  • Help renew and maintain APNS certificates for iOS device management.

  • Participate in MDM policy updates and new feature rollouts.

• Mobile Application Management:

  • Assist in publishing and configuring mobile applications in the MDM platform.

  • Work with senior engineers to ensure apps meet security and compliance requirements.

• End User & Technical Support:

  • Document and maintain EMM support procedures.

  • Assist end users in registering devices to the MDM platform and troubleshooting issues.

  • Act as a point of contact for basic MDM-related troubleshooting.

  • Generate reports and assist in trend analysis for MDM operations.

• Additional Responsibilities (MobileIron MDM):

  • Support Chrome URL whitelisting for Android tablets.

  • Assist in generating QR codes for Android device deployments.

Qualifications and Job Requirements

• To be based in São Paulo, Brazil, with a willingness to work on-site three days per week.

• Strong written and verbal communication skills in English are required.

• 1 to 3 year of experience in IT support, endpoint management, or MDM administration.

• Basic experience with WorkspaceONE MDM, MobileIron, or Microsoft Intune is a plus.

• Familiarity with iOS, Android, and ChromeOS device management.

• Understanding of basic security policies, compliance enforcement, and user access management.

• Interest in learning mobile application publishing and security enforcement.

• Strong communication skills and eagerness to work with cross-functional teams.

What We Offer

• Hybrid Model: This role requires top-tier engineers willing to work on-site three days per week at the office, located in one of São Paulo’s major financial districts (Pinheiros).

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!