Highland Management Group delivers innovative solutions for campaign management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our campaign management teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. Highland Management Group is seeking a new addition to our team who is focused on delivering quality care to our valued customers.
Summary of the Position: The Junior Marketing Communications Assistant will be based in our corporate Tampa office. The right candidate will be an integral part of our talented team, supporting our continued growth.
Primary Duties of Junior Marketing Communications Assistant :
- Process all customer inquiries regarding product availability and service area, product description and application, account status, and order tracking
- Facilitate new account setup, price point adjustments, product information and literature, and basic questions
- Process all orders and establish credits as necessary
- Develop and analyze reporting procedures for customers and basic protocol
- Perform other duties as assigned
Key Accountabilities:
- Excellent communication skills in multiple avenues (written and verbal)
- Ability to assume leadership responsibilities with minimal supervision
- Demonstrated organizational skills, work planning, and forward-thinking
- Ability to adapt, accept, and promote changes while contributing to a team-centric environment
- Ability to follow and promote company policies and procedures
The ideal candidate should possess the following qualities:
- Bachelor’s degree preferred
- Minimum of 1-2 years of customer service with demonstrated leadership responsibilities
- Excellent verbal and written communication skills
- Willingness to learn
- Desire to achieve and drive to excel
- Self-motivated with a persistent work ethic
- Ability to multitask and stay organized while learning new information about our customers and their industries
- Possess the ability to maintain a positive attitude
What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
