At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.
It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.
At Sana Commerce, we're looking for an IT Support Specialist to work with our global team in providing top-notch internal technical support and help our operations keep running smoothly.
Who we are:
- Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed. - Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow. - Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward. - Bold Together. "We dare to be bold because we have each other’s back."
We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
What you'll be doing:
- Respond to user tickets for common hardware and software issues while maintaining SLA standards.
- Handle equipment requests, basic installations, and hardware inventory tracking.
- Support colleagues with Office365, Teams, SharePoint, and other daily applications.
- Assist with daily system checks and report issues to senior team members.
- Help maintain IT procedures, documentation and user guides.
- Work closely with the Global IT Operations team and senior staff.
What you'll bring:
- Technical, Technologist or Bachelors degree and 1+ years of relevant experience;
- Genuine interest in IT with strong motivation to learn and grow;
- Positive, solution-oriented mindset with excellent customer service skills;
- Basic Windows troubleshooting knowledge;
- Excellent English skills (written and spoken);
- Some hands-on experience with computer hardware troubleshooting;
- Familiar with end-user applications such as Office365, Teams, SharePoint, OneDrive is an advantage;
- Willingness to work fully on-site from our Medellin office
- Understanding of network fundamentals and willingness to learn cabling/switch configuration
Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Junior IT Support Specialist in a cover letter. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!
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Top Skills
What We Do
At Sana Commerce, we specialize in delivering a comprehensive B2B e-commerce solution that seamlessly integrates with Microsoft Dynamics and SAP ERPs.
Our mission is to empower manufacturers, distributors, and wholesalers with the tools they need to build and nurture long lasting customer relationships
How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. This eliminates the system silos, unnecessary complexities, and compromises caused by mainstream e-commerce solutions.
Instead, our approach unlocks 3 key benefits that enable you to build lasting relationships with your customers:
• Total customer convenience: Empower your customers with personalized self-service and complete transparency.
• Reliability without compromise: Eliminate errors and delays for an experience your customers can always rely on.
• Constant evolution: Quickly and easily adapt your business to meet and exceed your customers’ evolving expectations.
Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.
