Agency :
Havas ITJob Description :
We're looking for a Junior IT Support Analyst to join our Shared Services team at Havas Australia.
About The Role
The Junior IT Support Analyst is a great role for someone who has completed some studies in IT and has approximately one year of experience in an IT helpdesk role. Ideally, we are looking for someone who is knowledge in both Mac and Windows environments and has some experience in Active Directory. We will train you up in everything you need to know to be successful in this hands-on and varied role.
You will be part of a friendly and experienced team responsible for the support and maintenance of the IT infrastructure across several offices in Australia. We work closely with vendors such as Dell, Apple, VM Ware and Cisco, amongst others. Your role will involve support for staff located in our Sydney office, as well as remote support for our Brisbane, Melbourne and New Zealand offices.
A genuine passion for Information Technology is a must. Excellent communications skills are also necessary. Experience in a customer service role would be highly regarded.
Key Responsibilities
Problem resolution for software and hardware issues.
Managing all support requests through to resolution.
Maintaining documentation.
Ensure compliance to all IT support procedures.
Maintaining appropriate user access to application software.
Perform user account administration.
PC / Mac operating system builds.
Training with in house workflow system.
Ensuring all boardrooms are switched on and working every day.
Training new starters in email platform, workflow system and server access.
Registering new users and basic in house training on internal systems (Havas specific training only, not application training)
What You Bring
A genuine passion for Information Technology is a must.
Excellent written and verbal communications skills
Experience in a customer service role would be highly regarded
Good analytical and problem solving skills
Ability to build and maintain good relationships, both with clients and within the agency
Self motivated, team player, flexible, tolerant, enthusiastic and fun
Technical
Basic to good understanding of all products to be supported. Apple, Windows, Server, network administration and troubleshooting skills
What We Have
An experienced and passionate team to learn from
A collaborative, vibrant and creative environment
Enjoy The Perks That Our Network Has To Offer
We have active social teams who organise ad-hoc events within the agency teams
We have an excellent Salary Sacrifice scheme
We recognise, acknowledge and celebrate the value and contributions staff have shown at various tenure milestones.
Summer Fridays, allowing you to finish at 3pm on a Friday once all work is complete
Free yearly flu shots for all staff
Health and Wellness discounts
Employee Assistance Program (EAP): a confidential counselling, coaching and wellbeing service that’s free of charge, and it’s not only available to you, but also to your immediate families
Birthday Leave: It’s your special day - have it off on us!
Community Service leave & Volunteer Leave
We also have generous parental leave. We offer 12 weeks’ paid leave for the primary carer, plus an additional one week per full year of service. We also provide subsidised childcare.
About Havas
The Havas Village is a unique model — creative, digital, content, PR, media and partnerships, all under one roof. We build teams around our clients’ needs, not our own structures, with offices in Sydney, Melbourne and Brisbane.
Our mission? To make a meaningful difference to the brands, businesses and lives of the people we work with. We’re proud to be a Great Place to Work Certified company.
At HAVAS, we are committed to building a future that is inclusive to all, where you can bring your whole self to work and feel valued, respected, and supported to succeed. We encourage people from diverse backgrounds, identities, beliefs, age, and abilities, including Aboriginal and Torres Strait Islander people, to apply for this or any role with us.
We look forward to meeting you!
#LI-MP1
Contract Type :
PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
Skills Required
- Completed studies in IT (formal education or equivalent)
- Approximately one year of experience in an IT helpdesk role
- Knowledge of macOS and Windows environments
- Experience with Active Directory and user account administration
- Basic to good understanding of Windows Server and server administration
- Network administration and troubleshooting skills
- Familiarity with vendor ecosystems (Apple, Dell, VMware, Cisco)
- Excellent written and verbal communication skills
- Experience in a customer service role
What We Do
At Havas we aim to make a meaningful difference to the brands, businesses and the lives of the people we work with. We are the world’s most integrated advertising and communications business. Through our village model, we build seamless teams around the individual needs of each of our clients. Our ambition is to be a home for fabulously talented people and a partner to great brands. But most of all, we want to be a rewarding place to work at, and a great partner to work with.
