Junior IT Support Analyst - Einsteigerposition (m/w/d)
Frankfurt, Deutschland
Wir suchen eine neugierige, motivierte Person, die bereit ist, mit uns zu lernen und zu wachsen. Vorerfahrung ist nicht erforderlich – bring einfach deine Begeisterung und die Bereitschaft mit, einzutauchen.
Deine Aufgaben
Als Teil unseres Remote-IT-Support-Teams hilfst du Nutzer:innen dabei, technische Probleme zu lösen und lernst die Grundlagen professioneller IT-Dienstleistungen kennen. Du wirst von erfahrenen Kolleg:innen unterstützt und erhältst die Werkzeuge, um erfolgreich zu sein.
Unterstützung bei der Nachstellung und Fehlerbehebung von Nutzerproblemen, um praktische Lösungen zu finden
Weiterleitung komplexer Probleme an erfahrene Teammitglieder, wenn nötig
Befolgung etablierter IT-Richtlinien und -Verfahren
Einbringen von Ideen zur Verbesserung der Nutzererfahrung und Team-Effizienz
Unterstützung bei grundlegenden Schulungen für Nutzer:innen zu gängigen Tools und Systemen
Mit zunehmender Erfahrung andere anleiten und unterstützen
Vertraut bleiben mit unseren Tools, Systemen und Support-Prozessen
Mithilfe bei weiteren Aufgaben nach Bedarf
Wen wir suchen
Wir erwarten nicht, dass du schon alles weißt – wir helfen dir beim Lernen. Wenn dich Technologie begeistert und du Freude daran hast, Probleme zu lösen, passt du perfekt zu uns.
Autodidaktisches Interesse oder kürzlich abgeschlossenes Studium, Diplom oder Kurs in Informatik/IT
Grundkenntnisse im Umgang mit Computern und gängiger Software (z. B. Windows, Microsoft Office, E-Mail)
Gute Kommunikationsfähigkeiten und eine hilfsbereite Einstellung
Lernbereitschaft im Bereich Netzwerke, Server und IT-Systeme – wir bringen es dir bei
Was wir bieten
Flexible Arbeitszeiten
Zugang zu LinkedIn Learning und weiteren Entwicklungstools
Unterstützendes Teamumfeld mit Mentoring
Online-Fitnessprogramme und kostenlose Getränke
Ladestationen für Elektrofahrzeuge
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Junior IT Support Analyst (Entry-Level)
Frankfurt, Germany
We’re looking for a curious, motivated individual who’s ready to learn and grow with us. No prior experience required, just bring your enthusiasm and willingness to dive in.
What You’ll Do
As part of our remote IT support team, you’ll help users solve technical issues and learn the ropes of professional IT service. You’ll be supported by experienced colleagues and given the tools to succeed.
Help recreate and troubleshoot user problems to find practical solutions
Escalate complex issues to senior team members when needed
Follow established IT policies and procedures
Suggest ideas to improve user experience and team efficiency
Assist with basic training for users on common tools and systems
Learn and grow into guiding others as you gain experience
Stay familiar with our tools, systems, and support processes
Pitch in with other tasks as needed
What We’re Looking For
We’re not expecting you to know everything, we’re here to help you learn. If you’re excited by technology and enjoy solving problems, you’ll fit right in.
Self-taught with strong interest or recently completed a degree, diploma, or course in IT in computer science
Basic familiarity with computers and common software (e.g., Windows, Microsoft Office, email)
Good communication skills and a helpful attitude
Eagerness to learn about networks, servers, and IT systems — we’ll teach you
What We Offer
Flexible hours
Access to LinkedIn Learning and other development tools
Supportive team environment with mentoring
Online fitness programs and complimentary beverages
Charging stations for electric vehicles
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Willingness to learn and grow in IT
- Self-taught interest or recently completed degree/diploma/course in IT or Computer Science
- Basic familiarity with computers and common software (Windows, Microsoft Office, Email)
- Good communication skills and a helpful attitude
- Eagerness to learn about networks, servers, and IT systems
- Ability to follow established IT policies and procedures
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
