Junior IT Ops Engineer

 Junior IT Ops Engineer  

Title: Junior IT Ops Engineer 

Type: Full-time (Exempt)

Location: Fully Remote (United States)
 

Who We Are:

SureCost is the leading provider of pharmacy purchasing and inventory management solutions. Our SaaS platform empowers pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly complex and competitive landscape. We are committed to delivering innovative solutions to pharmacies so they can simplify their daily activities and focus on providing the best patient care possible.

At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and unlimited PTO are core to how we operate.

What You’ll Do: 

As a Jr. IT Operations Engineer at SureCost, you will be essential in ensuring our employees have the technical support they need to perform their roles effectively. From their first day to their last, you will play a significant role in providing a positive employee experience and ensuring our staff have the quality technical support they need to do their jobs to the fullest. If you are a problem-solver with a passion for helping others and ensuring smooth IT operations, this is the role for you! 

Your responsibilities will include:

• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
• Quickly respond to and manage IT incidents to minimize downtime and disruption.
• Proactively identify and troubleshoot IT issues, finding effective solutions to prevent future occurrences.
• Provide training and guidance to employees on using company systems and software effectively.
• Track support requests and generate regular reports on key support metrics and performance indicators.
• Manage user access controls and permissions in accordance with company policies and security protocols.
• Maintain detailed documentation of support requests, resolutions, and best practices.
• Create clear and concise documentation for on/offboarding procedures.
• Work closely with other IT team members and departments to ensure seamless operations and support.
• Continuously seek ways to improve support processes and enhance the overall efficiency of the IT support function.

What You’ll Need:

• Knowledge of and previous experience using Help Desk ticketing systems
• 2+ years of experience in IT Support / Help Desk
• Excellent written and verbal communication skills
• Excellent problem-solving and critical-thinking abilities
• Strong communication skills, both verbal and written, to effectively interact with end-users and team members
• Ability to explain technical issues in a clear and understandable manner to non-technical users
• Customer-focused attitude with a commitment to delivering high-quality support
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Strong interpersonal skills to effectively train and support new employees

Perks and Benefits:

We are proud to offer generous benefits including:

• Fully Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% healthcare premiums covered for employees 
• 70% healthcare premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave 
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement

The estimated base salary range for this role is $55-65k/year. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. 

We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization.

Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer.