Junior IT Infrastructure Administrator

About the Company:
Decision Foundry, an advisory-led, premier Salesforce Data Cloud delivery partner, bridges the gap between data access, platform adoption, and business impact. As a certified ISV and award-winning Salesforce integration partner, we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions.

We win as an organization through our core tenets. They include:

• One Team. One Theme.
• We sign it. We deliver it.
• Be Accountable and Expect Accountability.
• Raise Your Hand or Be Willing to Extend it

Job Overview

The Junior IT Infrastructure Administrator will support the implementation, management, and maintenance of our IT infrastructure, including user endpoints such as Windows & MAC laptops, ensuring its availability, reliability, and performance. The ideal candidate will have foundational knowledge or initial experience with AWS, Azure, Linux server environments, networking technologies, cloud solutions, AI/ML infrastructure, and end-user troubleshooting.
Job Description:

· Assist in managing, monitoring, and maintaining cloud infrastructure on AWS and Azure platforms under guidance, focusing on security, scalability, and optimal performance.

· Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

· Assist in performing regular infrastructure health checks, updates, and security patches across servers, applications, and cloud environments.

· Support AI/ML infrastructure requirements, including GPU instances, model deployment environments, and AI workload monitoring.

· Assist in implementing and maintaining SysOps practices including automation, CI/CD pipelines, and infrastructure as code (IaC) tools.

· Help monitor system performance metrics, logs, and alerts using SysOps tools and dashboards.

· Support containerization technologies (Docker, Kubernetes) and orchestration platforms under supervision.

· Participate in Service Improvement Projects and Initiatives under supervision.

· Support compliance with company policies, security protocols, and best practices for system and data protection.

· Assist in monitoring and reporting on Security Dashboards, IT & Security Metrics, and Risk Registers.

· Help in improving the IT Security Posture and Participate in Internal and External Audits.

· Assist with Procurement, Invoicing, and work with Vendors on Supply Chain and Logistics activities.

· Support deployment and maintenance of AI-powered IT tools and automation solutions.

Job Requirements:

· Good problem-solving and troubleshooting skills with willingness to learn.

· Basic hands-on experience or knowledge in End point Troubleshooting and IT Operations.

· Familiarity with Service Desk Systems and Tools.

· Basic understanding of AI/ML concepts and infrastructure requirements is an added advantage.

· Interest in learning automation, scripting, and SysOps methodologies.

· Basic understanding of IT Security & GRC Domain is an added advantage.

· Interest in creative design and content writing related to Information Security.

· Effective communication skills and ability to work in a team environment.

· Basic knowledge in Scripting (Python, PowerShell, Bash) is an added advantage.

Should have:

· 1-3 years of experience as System Administrator, Network Administrator, IT Support, SysOps Associate, or in a similar role.

· Basic working knowledge or exposure to AWS, GCP, or Azure Platform.

· Familiarity with AWS SysOps tools (CloudWatch, Systems Manager, CloudFormation) or Azure equivalents is desirable.

· Proficiency in Windows Platform is Must. Linux and Mac would be an advantage.

· Foundational knowledge of networking concepts and technologies (TCP/IP, DNS, DHCP, VPN, LAN/WAN, firewalls).

· Basic understanding of configuration management tools (Ansible, Terraform) is a plus.

· Exposure to monitoring and logging tools (Prometheus, Grafana, ELK Stack) is beneficial.

· Awareness of AI/ML platforms and GPU computing environments is an added advantage.

· Certification in any of the Technologies (Microsoft, AWS, Cisco, ITIL, AWS SysOps Administrator Associate) is desirable but not mandatory.

· Basic knowledge of System security, data backup/recovery, and Patch Management.

· Understanding of version control systems (Git) and CI/CD concepts.

· Flexibility to work in different work shifts as required.