The Role
Supports corporate IT and SaaS infrastructure operations, including Okta integrations, Google Workspace, Atlassian, Slack, GitHub, and endpoint management across macOS and Windows. Provides end-user technical support, assists with IT automation using Okta Workflows and Jira Automation, documents configurations and processes, and collaborates with senior engineers to implement sustainable solutions and improve operational efficiency.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Junior IT Engineer to support day-to-day IT and SaaS infrastructure operations. This person helps configure Okta integrations, administers workplace platforms like Google Workspace and Slack, and manages endpoints across macOS and Windows devices. It is a hands-on role for someone eager to learn IT automation alongside senior engineers.
WHAT YOU WILL DO
- Assist in configuring and maintaining Okta integrations, Sandboxes, and profile masters across the organization.
- Support the administration of internal productivity and workplace SaaS platforms, including Google Workspace, Atlassian Suite, Slack, and GitHub, to enhance the employee experience.
- Support endpoint management for a mixed macOS and Windows device environment using tools like Iru (f/k/a Kandji) and Intune.
- Act as a reliable point of support and escalation for end-user technical issues.
- Learn and help implement basic IT automations using tools like Okta Workflows and Jira Automation to streamline routine tasks.
- Collaborate with senior team members to evaluate technical requirements and help implement sustainable IT solutions.
- Assist in identifying opportunities to improve operational efficiency across teams.
- Maintain and update documentation for IT configurations, processes, and system improvements.
MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 2+ years of hands-on experience supporting or managing SaaS platforms in a corporate environment.
- Basic familiarity with public cloud concepts and cloud-native technologies.
- Exposure to DevOps/SRE principles, basic infrastructure-as-code concepts, or collaboration tool integrations.
- Strong communication skills and the ability to collaborate effectively across distributed, asynchronous teams.
- A proactive mindset with a strong desire to learn, grow, and build technical skills alongside senior engineers.
- Exposure to or an interest in automating repetitive IT tasks using workflow and automation tools.
- Strong problem-solving skills and a track record of executing assigned IT tasks reliably.
- Upper-intermediate English level.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
Meet Our Recruitment Process
Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview
Each step helps us understand your skills and overall fit.
If it’s a match, you’ll receive an offer.
Skills Required
- Authorized to work for any employer in the United States without employer sponsorship or sponsorship transfer
- 2+ years of hands-on experience supporting or managing SaaS platforms in a corporate environment
- Basic familiarity with public cloud concepts and cloud-native technologies
- Exposure to DevOps or SRE principles, infrastructure-as-code concepts, or collaboration tool integrations
- Strong communication and collaboration skills for distributed, asynchronous teams
- Proactive mindset and willingness to learn and develop technical skills
- Exposure to or interest in automating repetitive IT tasks using workflow and automation tools
- Strong problem-solving skills and reliable execution of assigned IT tasks
- Upper-intermediate English proficiency
Am I A Good Fit?
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
