- Serve as the first point of contact for IT support across phone, email, and MS Teams, aiming for first‑contact resolution.
- Log, track, and manage tickets with detailed descriptions in the Service Desk ticketing system.
- Perform remote troubleshooting and guide end users through structured problem‑solving steps.
- Administer Active Directory tasks: create, unlock, enable/disable accounts, and modify group memberships.
- Configure shared drive mappings, Microsoft 365 groups, and distribution lists.
- Manage Multi‑Factor Authentication for remote access, Microsoft 365, and Oracle applications.
- Maintain clear work queues and resolve tickets within agreed SLA timeframes.
- Document recurring issues and create how‑to guides for the knowledge base.
- Participate in shift rotations or on‑call coverage to support global time zones.
- Assist with onboarding/offboarding, including hardware provisioning and account lifecycle management.
- Proficiency in Active Directory user and group management.
- Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint).
- Excellent written and verbal communication skills in English.
- Strong analytical and problem‑solving abilities with high attention to detail.
- Ability to work effectively under pressure in a fast‑paced environment.
- 1+ year of experience in a helpdesk or IT support role (preferred).
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management (preferred).
- Basic understanding of networking concepts (DNS, VPN, DHCP) (preferred).
- Relevant certification (CompTIA A+, ITIL Foundation, or equivalent) (nice to have).
- Experience supporting remote users across multiple time zones (nice to have).
Compensation Expectations: $55,000 - $60,000 Base Salary
#LI-JM3
Skills Required
- Proficiency in Active Directory user and group management
- Strong working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint
- Excellent written and verbal communication skills in English
- Strong analytical and problem-solving abilities with high attention to detail
- Ability to work effectively under pressure in a fast-paced environment
- At least 1 year of experience in a helpdesk or IT support role
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management
- Basic understanding of networking concepts, including DNS, VPN, and DHCP
- Relevant certification such as CompTIA A+, ITIL Foundation, or equivalent
- Experience supporting remote users across multiple time zones
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
