- Serve as the primary IT support contact via phone, email, and MS Teams, aiming for first-contact resolution.
- Log and manage tickets using the Service Desk ticketing system, ensuring thorough descriptions and necessary approvals.
- Troubleshoot remote access issues and guide end users through problem-solving steps.
- Maintain clear work queues by adhering to SLA timeframes for ticket resolution.
- Administer Multi-Factor Authentication (MFA) for various applications and services.
- Manage Active Directory operations, including user account management and permission updates.
- Configure shared drive mappings and maintain distribution lists and Microsoft 365 groups.
- Document recurring issues and resolutions to reduce repeat incidents and contribute to the knowledge base.
- Participate in shift rotations or on-call duties to support global time zones as needed.
- Assist with user onboarding and offboarding processes, ensuring smooth hardware provisioning and account management.
- Proficiency in Active Directory user & group management is a must.
- 1+ year of experience in a helpdesk or IT support role is preferred.
- Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is essential.
- Familiarity with ITSM tools like ServiceNow or Jira Service Management is an asset.
- Excellent written and verbal communication skills in English are required.
- Experience supporting remote users across multiple time zones is advantageous.
- Strong analytical and problem-solving abilities are key.
- Basic understanding of networking concepts (DNS, VPN, DHCP) is preferred.
- Relevant certifications such as CompTIA A+ or ITIL Foundation are desirable.
- Experience in the financial services industry is a plus.
Compensation Expectations: $58,000-$65,000
#LI-JM3
Skills Required
- Proficiency in Active Directory user & group management
- 1+ year of experience in a helpdesk or IT support role
- Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
- Familiarity with ITSM tools like ServiceNow or Jira Service Management
- Excellent written and verbal communication skills in English
- Experience supporting remote users across multiple time zones
- Strong analytical and problem-solving abilities
- Basic understanding of networking concepts (DNS, VPN, DHCP)
- Relevant certifications such as CompTIA A+ or ITIL Foundation
- Experience in the financial services industry
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
