The Role
Creates bespoke print and merchandise designs for business customers while following brand guidelines and production specifications. Collaborates with Sales, Production, and Customer Success, troubleshoots print and design issues, quality-checks files, and meets strict turnaround times. The role requires strong typography, retouching, presentation, digital print, organization, and communication skills, along with proficiency in Adobe Creative Cloud and a relevant design background or equivalent artworking experience.
Summary Generated by Built In
MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.
We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.
We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.
Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.
The Customer Design team, a branch of the MOO Creative Department, is a group of highly talented and efficient graphic designers primarily tasked with servicing our valuable Business Customers.
MOO is seeking a creative and enthusiastic Junior Graphic Designer to join the company’s fast-growing Customer Design team. As our customer base continues to grow, this role will help the team keep up with demand, creating engaging designs across MOO's product range that help bring our customers' brands to life.
Working hours: 2:00 PM – 11:00 PM SAST (7:00 AM – 4:00 PM EST)
The person we want
- This is an exciting opportunity in our Cape Town hub for an entry level graphic designer who can produce high-quality, impactful layouts that capture and promote our Business Customers' vision under tight deadlines.
- This role requires organization, collaboration, creativity and a keen eye for detail.
Responsibilities
- Create bespoke designs for MOO Business Customers across our full product range that exhibit an adherence to brand guidelines and production specifications
- Effectively communicate with Sales, Production and Customer Success to troubleshoot and complete design requests
- Ability to quality check and spot on screen file issues to problem solve any customer print and/or design issues
- Consistently meet strict turnaround times on all assignments
About you
- Proven knowledge and experience with Adobe Creative Cloud (Indesign, Illustrator, Photoshop)
- Basic retouching skills - ability to incorporate changes on raw files
- Basic presentation skills - ability to both build presentations and present to our internal and external customers
- Fanatical about the smallest of details
- Demonstrated digital print knowledge and experience working with digital presses including foil and UV printing
- The ability to read, understand and question a brief to deliver exceptional work.
- Knowledge of typography and best practices for kerning, leading, tracking and font management
- Knowledge and awareness of current design and technology trends and how to apply them to customer design work
- An appreciation of creative standards and design best practices
- Excellent time management skills
- Passionate about people – customers and internal stakeholders, alike
- The ability to give and receive constructive feedback to effectively complete design requests
- Self-motivated and a team player
- Ability and willingness to adapt to change
- Relevant design degree or equivelent experience in an artworking role
- Portfolio required - examples of AI tool usage, a plus
Nice To Haves
- Customer service experience preferred
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
Skills Required
- Proven knowledge and experience with Adobe Creative Cloud, including InDesign, Illustrator, and Photoshop
- Basic retouching skills and ability to modify raw files
- Basic presentation skills, including building and presenting presentations
- Knowledge of digital printing and experience with digital presses, including foil and UV printing
- Knowledge of typography, kerning, leading, tracking, and font management
- Awareness of current design and technology trends
- Strong understanding of creative standards and design best practices
- Excellent time management skills
- Ability to interpret and question design briefs
- Ability to give and receive constructive feedback
- Relevant design degree or equivalent experience in an artworking role
- Portfolio of design work
- Examples of AI tool usage in portfolio
- Customer service experience
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The Company
What We Do
At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted business stationery and promotional materials that’ll help you start conversations, open doors and strengthen relationships. MOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 300 employees across the UK and US London, Boston, Lincoln RI, and Denver CO. We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.
