We are continuously growing and we are looking for a Junior Genesys CTI Engineer to join our UniQue Customer Interactive Management team, part of our ICT Services Technical Division
Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!
For the Junior Genesys CTI Engineer position we expect you to:
- Be involved in developing IVR (Interactive Voice Response) Applications, designing, implementing and maintaining software applications, mostly in Java, to meet clients’ requirements.
- Possess a strong record of accomplishment in delivering Genesys CTI (Computer Telephony Integration) projects (voice and digital/social channels)
- Provide complementary solutions to Genesys CTI
- Attend client meetings in order to define the desired deliverables
- Create documentation of deliverables
- Ensure resolution of issues and that the time frames for the project delivery are met
- Provide support and troubleshooting in existing deployments
- Interact with colleagues in technical related issues
Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.
- University/College Degree in Computer Science, Information Technology, or other relative discipline from a Greek or foreign institute
- 1 to 2 years of hands-on experience on development on applications using Genesys CTI solutions will be considered a plus
- Familiarity with Telephony aspects and Genesys CTI would a very strong asset
- Good knowledge of Java along with J2EE familiarity (XML, Web Services, SOAP, JPA, JDBC)
- Knowledge of PHP programming
- Knowledge of RDBMS (Oracle, MSSQL)
- Familiarity with Windows and Linux OS
- Strong design and problem-solving skills
- Very good communication skills to work with business stakeholders
- Excellent use of English language (verbal & written)
What are we offering to our UniQue IT People?
- People-first approach and open environment to express your ideas
- Work-life balance and a hybrid work model
- Continuous training and development
- Opportunities to join innovation initiatives
- Ticket restaurant – meal vouchers
- Corporate laptop and equipment
- Corporate mobile phone subscription
- Health and insurance plan for you and your family members
- Employee consulting and guidance support by Ergonomia
- Discounts on the services and products of our Group’s companies
- Gift vouchers for major life milestones
- Special work schedule on summer Fridays and birthdays
Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at for more information.
Top Skills
What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries.
With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers.
Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies.
Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas.
At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance.
Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
