The Role
Provide technical customer and employee support through ticketing systems and other channels. Resolve queries, guide users through product features, investigate recurring issues, create knowledge-base documentation, and share customer feedback with development and product teams. The role requires strong communication, troubleshooting, multitasking, and basic IT skills, with familiarity with support tools, SQL, and AI tools preferred.
Summary Generated by Built In
We are looking for a Junior Customer Support to assist our customers and employees with technical problems when facing our products and services.
Your responsibilities will include resolving queries, recommending solutions and guiding product users through features and functionalities.
Ultimately, You will help establish our reputation as a company that offers excellent customer support.
What you’ll be doing:
- Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines.
- Identifying points of interest & assisting customers with how to use specific features.
- Analyzing and reporting recurring issues.
- Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both.
- Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services.
Requirements
Requirements:
- Service-oriented personality with a can-do attitude.
- Collaborative and responsible among co-workers, a real team player.
- Previous customer support experience, preferred from SAAS companies.
- Fluent English – must be comfortable with reading, writing & speaking in English.
- Detail-oriented, capable of handling multiple items simultaneously.
- Tech savvy, Strong problem solving / troubleshooting skills.
- Feel comfortable and natural to investigate and ‘play around’ with technologies that haven't met before.
- Basic IT Knowledge.
Nice to have:
- Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions.
- Basic SQL knowledge.
- Basic knowledge with Ai tools, mostly ChatGPT for service purposes.
Skills Required
- Previous customer support experience, preferably with SaaS companies
- Fluent English, including reading, writing, and speaking
- Strong problem-solving and troubleshooting skills
- Basic IT knowledge
- Service-oriented personality and can-do attitude
- Collaborative, responsible, and team-oriented
- Detail-oriented and able to handle multiple items simultaneously
- Technology savvy and comfortable investigating unfamiliar technologies
- Experience with Freshdesk, Zendesk, or similar ticketing systems
- Experience with Slack or other ChatOps solutions
- Basic SQL knowledge
- Basic knowledge of AI tools, particularly ChatGPT, for service purposes
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The Company
What We Do
Humanz is an AI-powered influencer marketing platform that connects brands with content creators to facilitate collaborations and campaign management.
