Connect with us to connect the world.
12Go, being a part of group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
We are seeking a dynamic and experienced Junior customer support (Thailand, Based in MRT Chatuchak) to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.
Most importantly, we always listen, and we don’t judge.
Join us in crafting this exciting journey, where your contribution will be key to our success!
Responsibilities- Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.
- Resolving customer issues via phone, email, or social media. (Thai/English).
- Providing assistance to customers and operators in obtaining the information they require.
- Communicate with other departments to accommodate their needs.
- Providing customers with trip details and travel advice, including updating information with the team when operators contact us.
- Shift: 09:00 - 18:00 / 11:00 - 20:00
- Days Off: 2 days per week (Wednesday-Thursday)
- Bachelor's Degree in a relevant field.
- Entry-level candidates are encouraged to apply.
- Strong written and verbal communication skills in English.
- Experience in Customer Support is advantageous.
- A TOEIC score of 650 or higher is preferred.
- Only Thai nationals are eligible to apply.
Nice to Have
- Knowledge of tourism is a plus;
- Experience in Customer support or OTA.
- Experience with Zendesk and Slack.
- 9 days paid time off with an additional anniversary day off.
- Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
- Engaging work on a product that enables millions of travelers to book their trips daily.
- Development opportunities (budget for self-paced learning).
- Internal growth and internal mobility opportunities.
- Competitive annual leave, sick leave, and public holidays.
- Annual company offsite in Thailand.
- High-growth start-up international environment.
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What We Do
12Go is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally. At 12Go, our vision is to enable any customer to instantly book any route in the world. We develop technology to create memorable travel experiences for everyone, worldwide. Operating in more than 140+ countries, we have assisted over 4 million travelers, making their journeys easier and more enjoyable. 12Go employs over 200+ professionals globally. We have a performance-driven culture that emphasizes continuous feedback and professional growth. Visit our career website to see the open roles https://12go.com/en/jobs
