Junior Customer Success Specialist
(Turkey, Remote)
Optimum7 is a marketing-focused digital agency driven by a relentless pursuit of growth and innovation in eCommerce solutions. Led by our founder, Duran Inci, who brings over 20 years of expertise in digital marketing and web development, we are a dynamic team fueled by curiosity and a hunger for results.
Headquartered in Miami with a global reach, we leverage cutting-edge technologies to push boundaries and deliver exceptional outcomes for our clients. At Optimum7, we are strategic partners committed to driving success and taking our clients to the next level.
Hear from our Founder & CEO, Duran Inci: Here
Role Overview:
We are looking for a talented Junior Customer Success Specialist to join our growing team. You will work closely with the Customer Success Manager to support client onboarding, serve as a key point of contact, monitor client health, and enhance overall customer satisfaction.
This role will also collaborate with our Development (DEV) team to ensure seamless project launches, clear communication of ETAs, and consistent client engagement throughout the customer journey.
Key Responsibilities:
- Assist with onboarding new clients and coordinating kickoff activities
- Act as a day-to-day contact for clients, handling inquiries and updates
- Monitor client satisfaction and flag risks early
- Track project timelines and deliverables with the DEV team
- Support internal communication around project status and ETAs
- Help improve customer success processes and documentation
Qualifications:
- Excellent communication skills with the ability to clearly present findings and recommendations to clients and internal stakeholders.
- Project management skills, with the ability to handle multiple projects in a fast-paced environment.
- Ability to collaborate across departments
- Familiarity with CRM or project management tools is a plus
If you'd like to learn more about Optimum7 before making your decision, we invite you to check out the links below.
Check out our website: www.optimum7.com
Give us a follow on LinkedIn: Optimum7.com
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What We Do
We’re a passionately curious group of strategists, writers, programmers, designers and technophiles who like big, actionable ideas. We never settle for “good enough.” We help you navigate the complexities and constant change of the digital landscape so you can attract more qualified prospects, convert more leads and close more sales.
