Most compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.
That’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.
We’ve secured our pension fund license (a first-of-its-kind) and momentum is exploding. This is your chance to join early, shape the category, and ride the wave before everyone else wakes up.
The RoleWe’re looking for a (Junior) Customer Success Manager, preferably with SaaS experience. Someone diplomatic, curious and excited to help build our CS foundations while staying close to customers.
What you’ll doOwn the customer journey from onboarding to value realisation & support
Run kick-offs, onboarding sessions and regular customer calls.
Support in building scalable processes, journeys and repeatable CS assets.
Monitor adoption, highlight risks/opportunities and act proactively.
Collaborate with different teams to drive customer advocacy and delight
Support renewals and expansion together with Sales.
Preferably a first experience in SaaS and Customer Success.
Smart, adaptable, communicative and hands-on.
A builder who enjoys structure and operational work.
Curious about finance, insurance and pensions and eager to challenge the status quo.
All about automation- and AI-first, constantly looking for ways to improve processes and drive operational excellence at scale.
A strong communicator: Dutch and English required / French is a plus.
A front-row seat in building the Wealth Enablement category
Massive ownership and visibility - your work directly impacts our trajectory
Competitive package
Flexibility: hybrid work, flexible hours - just deliver
Being part of a young company built by an experienced team
A team that works fast, transparent, and celebrates wins together 🍾
Skills Required
- First experience in SaaS and Customer Success
- Strong communication skills
- Dutch and English proficiency
- French proficiency
- Interest in finance, insurance, and pensions
- Ability to work hands-on in a fast-moving startup environment
What We Do
Warren is a Belgian fintech and wealth-enablement company modernizing workplace pensions, employee benefits, and investing. It helps employers attract and retain talent while giving employees transparent tools for financial wellbeing, including pension plans, AI coaching, clarified payslips, compensation visibility, and access to certified experts. By combining technology, investment management, and human guidance, Warren aims to help people build financial confidence and long-term security.
