📍 Location: Warsaw (Poland) or Spain (Madrid or Barcelona)
🕓 Type: Full-time
We are looking for a motivated and ambitious Junior Customer Success & Implementation Specialist to join our innovative e-labeling software team at IFUcare. IFUcare is a service provided by Qarad, a company within the QbD Group offering regulatory and quality expertise for medical devices (MD) and in vitro diagnostics (IVD). Our solution enables manufacturers to make paper Instructions for Use (IFU) electronically accessible, driving innovation, eco friendliness and compliance in healthcare.
💡 What’s in it for you?Make a real impact: Contribute to shaping the future of the Life Sciences industry by supporting innovative projects and clients across pharma, biotech and medical devices
Grow within a community of experts: Benefit from knowledge-sharing, mentoring, and exposure to diverse, challenging assignments that broaden your expertise.
Build a meaningful career: As an ambitious and pioneering company, we want to offer you the best possible environment to thrive within the life sciences.
A fair, competitive package: We offer tailored, transparent compensation aligned with your expertise, preferences, and local market regulations — because your contribution deserves to be valued.
Serve as the first point of contact for our B2B clients, providing support for a wide range of inquiries, from general assistance to more complex cases.
Guide clients from start to finish, addressing questions related to quality systems, security, vendor management, regulatory compliance, and validation.
Collaborate with stakeholders such as regulatory, quality, IT, production and marketing to implement our solutions successfully.
Collect and analyze large amounts of information to apply effectively in your work.
Contribute to the continuous improvement of our services and ensure clients achieve success with our software.
Grow within the company, with opportunities to advance into roles such as technical sales, validation expert, project management or other specialties.
You hold a master’s degree & are a recent graduate in a scientific field related to biomedical engineering and technology
Your academic background is flexible as long as you are eager to learn and develop yourself.
Curious, self-reliant, and unafraid to dive deep into challenges. You see mistakes as learning opportunities.
Fluent in English, both written and spoken; additional languages are a plus.
Precise, detail-oriented, and tech-savvy, with a knack for software, digital tools, and systems. Looking for a role where you can think critically, take initiative, and contribute to innovation
Our culture is driven by values If this sounds like you, you’ll fit right in:
You’re resilient and tackle challenges with a positive mindset
You’re curious and always up for learning something new
You have a no non-sense approach honest, clear, respectful
You’re innovative and bring ideas, not just opinions
And above all, you’re serious about your work, but not too serious about yourself
We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma.
We believe in JPEG:
Joy. Partnership. Going the Extra Mile. Getting Things Done.
You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger.
📩 Interested? Let’s talk.
Send us your CV and motivation letter. You could be the next one to join the QbD family.
Skills Required
- Master's degree in a scientific field (e.g., biomedical engineering, biotechnology)
- Recent graduate status (early career)
- Fluent English, written and spoken
- Tech-savvy with familiarity using software, digital tools, and systems
- Precise and detail-oriented with strong analytical skills
- Ability to collaborate with regulatory, quality, IT, production and marketing stakeholders
- Curious, self-reliant, resilient and willing to learn
- Additional languages (beyond English)
What We Do
QbD Group is an international life sciences consultancy supporting companies from idea to patient. It provides tailored solutions across development, clinical services, regulatory affairs, quality and compliance, production, distribution, and related software. The company serves advanced therapies, biotech, medical devices, diagnostics, digital health, and pharmaceutical organizations, helping clients accelerate innovation, achieve regulatory compliance, and grow with operational confidence across global markets.
