Deine Aufgaben im Detail
Complaint Handling (GER/AT)
- Entgegennahme und vollständige Dokumentation von Reklamationen
- Klärung offener Sachverhalte in Abstimmung mit der reklamierenden Apotheke
- Weiterleitung aller Reklamationen an das Team Dr. Notghi
- Verknüpfung von Fallnummern (Dr. Notghi und Orion) bei Nebenwirkungsmeldungen
- Weiterleitung der Reklamationen an Global QA über das entsprechende Formular
- Fachgerechte Einlagerung von Reklamationsmustern bzw. Organisation des Versands nach Finnland
- Übersetzung und Versand von Untersuchungsberichten an Apotheken
- Nachverfolgung sowie Beantwortung von Behörden- und AMK-Meldungen
- Wöchentliche Abstimmung (Reconciliation) aller Reklamationen mit dem Team Dr. Notghi
- Quartalsweise Reconciliation aller Reklamationen mit Global QA
Demand Review (DE/AT/CH)
- Überprüfung und Anpassung des IBP-Forecasts
- Monatliche Dokumentation und Erläuterung von Abweichungen im Decision Tracker
- Analyse und Nachverfolgung der Forecast Accuracy (3m WMAPE)
- Unterstützung im Rolling Forecast, insbesondere bei der termingerechten Pflege von Mengen und Preisen in IBP
- Zentraler Ansprechpartner für B2B-Kunden
Weitere Logistikaufgaben
- Verantwortung für den Interseroh-Prozess, inkl. Zuarbeit für Wirtschaftsprüfer im Rahmen der Prüfung nach Verpackungsgesetz
- Bereitstellung logistischer Unterlagen für den Jahresabschluss
- Enge Zusammenarbeit mit internen und externen Stakeholdern im Logistikumfeld
Vertretung
- Unterstützung im Customer Service für Deutschland und Benelux
Dein Profil
Fachliche Qualifikationen
- Abgeschlossene kaufmännische Ausbildung, idealerweise mit Weiterbildung (z. B. Fachwirt) oder ein betriebswirtschaftliches Studium
- Mindestens 2 Jahre Berufserfahrung im Bereich Logistik oder Supply Chain
- Erfahrung im Umgang mit Warenwirtschaftssystemen
- Sicherer Umgang mit SAP sowie gängiger betriebswirtschaftlicher Software
- Sehr gute Excel-Kenntnisse
- Verhandlungssichere Englischkenntnisse in Wort und Schrift
- Kenntnisse in Lean- und Qualitätsmanagementmethoden sowie im Projektmanagement
Persönliche Qualifikationen
- Hohe Einsatzbereitschaft und Eigeninitiative
- Ausgeprägte Teamfähigkeit sowie sehr gute Kommunikations- und Problemlösungsfähigkeiten
- Durchsetzungsstärke und sicheres Auftreten
- Strukturierte, sorgfältige und zuverlässige Arbeitsweise
- Organisationsgeschick und ein hohes Maß an Verantwortungsbewusstsein
Nicht vergessen: Wir benötigen Deine aussagekräftigen Unterlagen wie Motivationsschreiben, Lebenslauf, Zeugnisse. Wir freuen uns auf alle Bewerbungen unabhängig von ethnischer Herkunft, Alter, Geschlecht, Behinderung, sexueller Identität, Weltanschauung oder Religion.
Bitte bewirb Dich über das Bewerberportal MyOrion. Bewerbungen per Mail können wir leider nicht berücksichtigen. Vielen Dank!
Your Responsibilities in Detail
Complaint Handling (GER/AT)
- Receipt and complete documentation of complaints
- Clarification of open issues in coordination with the reporting pharmacy
- Forwarding of all complaints to the Dr. Notghi team
- Linking of case numbers (Dr. Notghi and Orion) in the event of adverse drug reaction reports
- Submission of complaints to Global QA via the relevant form
- Proper storage of complaint samples or organization of shipment to Finland if required
- Translation and dispatch of investigation reports to pharmacies
- Weekly reconciliation of all complaints with the Dr. Notghi team
- Quarterly reconciliation of all complaints with Global QA
Demand Review (DE/AT/CH)
- Review and adjustment of the IBP forecast
- Monthly documentation and explanation of deviations in the Decision Tracker
- Analysis and monitoring of forecast accuracy (3-month WMAPE)
- Support in the rolling forecast, particularly ensuring timely maintenance of volumes and prices in IBP
- Primary point of contact for B2B customers
Additional Logistics Responsibilities
- Responsibility for the Interseroh process, including support for auditors במסגרת (as part of) audits in accordance with the Packaging Act
- Provision of logistical documentation for annual financial statements
- Close collaboration with internal and external stakeholders in the logistics environment
Backup Responsibilities
- Support in Customer Service for Germany and Benelux
Your Profile
Professional Qualifications
- Completed commercial training, ideally with further qualification (e.g. business specialist) or a degree in business administration
- At least 2 years of professional experience in logistics or supply chain
- Experience with ERP or merchandise management systems
- Proficient in SAP and common business software
- Advanced Excel skills
- Fluent English (written and spoken)
- Knowledge of Lean and quality management methods as well as project management
Personal Qualifications
- High level of commitment and initiative
- Strong team player with excellent communication and problem-solving skills
- Assertiveness and confident demeanor
- Structured, detail-oriented and reliable working style
- Strong organizational skills and a high level of accountability
Application Information
Please submit your complete application documents, including a cover letter, CV, and relevant certificates. We welcome applications from all individuals regardless of ethnic origin, age, gender, disability, sexual identity, belief, or religion.
Please apply via the MyOrion applicant portal. Unfortunately, we cannot consider applications sent by email. Thank you!
About Us
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.
We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.
Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.
We offer careers with a clear purpose: empowering people to live their lives to the fullest.
About Orion
Skills Required
- Completed commercial training or business degree
- At least 2 years of experience in logistics or supply chain
- Experience with ERP or merchandise management systems
- Proficient in SAP and common business software
- Advanced Excel skills
- Fluent English (written and spoken)
- Knowledge of Lean and quality management methods and project management
What We Do
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years. We develop, manufacture and market human and veterinary pharmaceuticals as well as active pharmaceutical ingredients, combining our trusted expertise with continuous innovation. We have an extensive portfolio of proprietary and generic medicines and consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by us are used to treat cancer, respiratory diseases and neurological diseases, among others. In 2025 our net sales amounted to EUR 1,890 million and we employ about 4,000 professionals worldwide, dedicated to building well-being. Product related questions and feedback: https://www.orionpharma.com/feedback Beware of any recruitment scam using Orion Pharma’s name Be cautious of recruitment scams where individuals pose as Orion Pharma employees or authorized recruiters. Orion Pharma will never request payment, personal financial information, or any favours at any stage of our hiring process.
